Nero 9: Failed Installs, Bugs & Other Crazyness.

[coaxial]

Just downloaded this CRAP yesterday - it will not install

Boy am I sorry I didn't read this forum before forking out €50.
I'm going contacting my credit card company now in the slim hope of getting a refund.

Nero, why are you releasing and selling untested software? Surely there's a legal implication here..

[coaxial]

Just downloaded this CRAP yesterday - it will not install

Boy am I sorry I didn't read this forum before forking out €50.
I'm going contacting my credit card company now in the slim hope of getting a refund.

Nero, why are you releasing and selling untested software? Surely there's a legal implication here..

Update on this, tried again many times, was about to give up when i thought i'd try a custom install - It worked!
So I'm stuck with all the extra stuff i do not want, but at least it's there. I only use Nerovision, WAve Editor and Nero Express.

Will test over the next few days and report back

[hatethisdung]

sorry folks but i think CRAP isn't a strong enough word for these products. how about SHEER SHITE?


having got the update Version 9.0.9.4c to install into a win xp which had never had any nero in it - yes it seemed to work but Showtime fast play would only readily go at 32x backwards (it would go 32x forwards if you persevered) and windows produced strange "unidentified resource" messages when you put a mixed media disc into a dvd drive.......and other idiocies

so i thought maybe they'd sort this out in the next release. MAYBE. perhaps i'll never know. 

i just tried to install the next release 9.0.9.4d into this system while following all their recommendations , clean tool (twice for luck), no other programmes running etc., entered my beloved serial no. at installation.

guess what - after 39 minutes it said it had successfully installed......... but it won't run. try any of the programmes or 
the control center , i get a window that wishes to have my serial entered (or i can buy the programme! but i already did) but won't admit to any programmes and won't accept a number.

so obviously the installation process is still too fragile and the clean tool still doesn't work effectively enough. 

this update 9.0.9.4d was only issued about 2 weeks after the previous one. the staff at nero must be thrashing around like hooked fish, but they deserve it.... yet they're getting paid for this and the customers don't.

[Hardtail]

nero 9.0.9.4d update over 9.0.9.4c:

[hatethisdung]

thank you mr. totaly anonymous newbie.... but what does this show? just that you started the installation

but did you finish it?

anyway it's obvious that some installations do run OK.... but its equally obvious that many don't

that is the problem nero has to address (hollow laughter)

[CustomPC]

Has anyone else noticed that the link to these forums on the Nero home page has been removed?

I guess they don't want anyone to see the ever growing list of disgruntled customers.

[haloguy628]

I feel like an idiot. I have been using Nero and InCD since the early 90's. It used to be a superior product and so with every new version I bought it without any apprehension or second thoughts. Then I got Nero 8 last year. Nothing but problems. After being asked if I installed on multiple machines (which I did not) and twice actually having to e-mail Nero to ask to reactivate my license I just un-installed 8 and went back to 7. So when 9 was coming out so soon (only about one year apart) I foolishly thought that Nero realized the problems they were having and were releasing reworked and fixed product.

Oh what a fool I was. I should have heeded my sixth sense that was telling me to run away. Especially when I saw that they removed Media Home and Back It Up and were now charging for it separately. But noooo, I stupidly thought that they removed those components to got rid of the bloat and streamline each app. Naive me.

Well after I paid close to $100 two days ago and after foolishly nuking and reinstalling Vista twice believing that the OS may be the problem, I am now seriously thinking that I will start raising some hell. I will of course gladly advertise on any and all forums I am registered at the fact that my quad core CPU is running at close to 50% utilization while only using Show Time, which BTW is skipping like crazy. I will tell that Media Home crashed on me 4 times so far with the need to reinstall after each crash, and that the browsing on extenders and hooked up machines over gigabit ethernet is so slow that it would drive saint to murder. That's not even mentioning the frequent "app stopped working" pop-ups. I will also see to it that there will be scathing review from me on major retailers websites. No I am not a vindictive person and usually don't bother to go to extraordinary lengths to recover 40 - 50 bucks, but I've had enough. Last two years Nero got about $150 from me, and it looks like I will be using Nero 7 in the end.

Well, my theory now after this fiasco is that Nero got too big and greedy for their own good while losing perception of what successful business must do to be successful. They figured that releasing a "product" every year and charging high price would make them rich. At the same time they made their support so tedious and non-responsive that majority of people probably just give up after second or third attempt getting canned replies with no solutions for their problems. Good business must release great product and have good customer support. Nero is now failing at both. I hope that some enterprising company is listening and will step in and put out great product while at the same drive Nero out of business. I am done.

My self assembled machine:
Intel Q6600 processor
EVGA 680i board
EVGA 9800GTX+ video card
8GB Corsair 1066 DDR2 memory
RocketRAID 3520 card
3x150GB Raptors unning in RAID-0
4TB RAID-5
Auzentech X-Plosion Sound Card
running Vista Ultimate x64

[dbgarza]

nero 9.0.9.4d update over 9.0.9.4c:

The problem there is that according to Nero site you need to use first the clean tool to uninstall Nero 9.0.9.4c and after reboot install the 9.0.9.4d which I find is totally stupid, I mean why they call it update if you have to remove the old installation first, you only waste more time since the clean up also takes a lot of time in remove it <_<

[haloguy628]

The problem there is that according to Nero site you need to use first the clean tool to uninstall Nero 9.0.9.4c and after reboot install the 9.0.9.4d which I find is totally stupid, I mean why they call it update if you have to remove the old installation first, you only waste more time since the clean up also takes a lot of time in remove it <_<

Problem is that the removal tool does not remove much. I used it and then afterwards it took me another 45 minutes manually deleting entries in registry still there so the system was clean.

[dbgarza]

Problem is that the removal tool does not remove much. I used it and then afterwards it took me another 45 minutes manually deleting entries in registry still there so the system was clean.

That's true, the removal tool isn't doing what it should do, also why they add an uninstall feature to Nero if they recommend us to use the removal tool? kinda dull huh?

[hatethisdung]

an update (yes i know that's a dirty word around here) to my post of 1st nov....... and a bit more about the removal tool

being forewarned by now, when i got update "c" to install and work (mostly) into a clean win xp, i made a total backup of the C partition that it was on, using acronis true image. then i reinstalled most of the other programmes onto the C partition that i had dumped by installing the "clean" xp.



update "d" would not install into a working state on to this system with those other programmes present (well, it said it had but it wouldn't run etc).......I reloaded the backup (i.e. carrying working update "c" but minus other programmes) and tried update "d" on to that. i simply used the clean tool first this time and even forgot to turn off the antivirus when i ran the install

it actually installed and worked - but the minor bugs i'd seen in "c" were still there

OK where does that leave me - i can reload the other programmes but would i dare to try yet another later update of the thing on this? if I had to virtually reinstall win xp each time i wanted to try an update of nero 9 - THAT'S RIDICULOUS. 

where does it leave nero 9? deep in its own crap still.... the installer still isn't robust enough to cope with the varieties of system it might have to operate in.... there are still bugs if the programmes do install

i did notice one thing - when nero 9 has installed into a working state "add/remove programmes" in windows has an entry for nero in there.... but when nero only seemed to install, no entry in "add/remove programmes". wonder if the "clean tool" only works effectively on a complete working installation?

i'm telling anyone i can think of what crap this thing is, and i'm very gratified to see that it's building up a nice stock of damning reviews all over the place. 

[additude]

I have Nero 6 and was considering upgrading to Nero 9.

NOT!

Sorry Nero Team. Even a small percentage of this kind of feedback on your product when compared to other companies software products releases reminds me of installing during the Windows 3.1 and Windows 95 days...even DOS days when driver load order was an issue. Plus your Dirty installs and dirty uninstalls. I'm not going to have anything to do with it.

Also, I can understand single computer licensing for Operating Systems, but I have 3 desktop computers tied together thru a KVM switch and each computer uses the same keyboard, the same mouse and the same video display. It's me, it's my computer(s) and I think to hell with being forced to only being able to install this kind of software on only one of my computers.

See ya Nero! Your not getting my money!

[Thornbird2455]

I bought Nero 9 retail box from PC World. As instructed I turned off my Anti Virus during installation. I then purchased Nero Blue Ray Plug-In from Nero. I was sent a Keygen to install the Blue Ray Plug-In. I kept getting the message Nero Installer has stopped working.

So I started again turned off the Anti Virus, used the Nero Clean Up tool. Took Nero's advice and instead of useing my retail disk, (makes one wonder why we buy this), I installed the trial version and then added my serial number. Once again I was informed Installation successful. So I tried adding my keygen for my blue ray plug-in - guess what it failed again. I keep getting the message Nero Explorer has stopped working!

I have spent 3 days trying to install Nero 9. Nero should be taken to court for selling a product that has not been tried and tested.

By the way Roxio Creator 2009 is just as bad - when I installed that my CD/DVD/drive disappeared into cyber space. I had to get the makers of my laptop to guide me through the registry to get my CD/DVD/Drive back again. Roxio UK is based in Southern Ireland. After six phones calls from England to Ireland - one airmail letter to the Managing Director in USA I finally got my money back - but most of this was spent on phone calls in an attempt to retrieve it.

I would add that all my updates on Windows Vista were successful and I installed both programs on a fresh installation.

I intend to get my money back from Nero but it does not solve the problem that other suckers are going to buy the product! People who have had the same installation problems should get together and take Nero to court for selling duff products.

Anyone interested???

[disappointed]

Hi,



I spent an entire day trying to upgrade to Nero 9 - each attempt taking over an hour. First three attempts failed at 60% on my latest Vista system. Then, used the Nero CleanTool to clean and try again - tried twice to install, and failed. Then, stumbled into this forum by a web search. Wow, what madness...

I want a refund as well. NO MORE NERO for me!!! I hope the CEO of the company is listening to this and takes some action.

[RenatoRey]

Ho boy, Ho boy!

I wish I had read all this stuff about Nero before I bought it yesterday. Now I feel like I am a "patsy". I am wondering if I can get a refund. I paid close to 100.00$ CAD for this application and since then (a day and a half now) I've been juggling around with everything I possibly could think of in order to install the doggone application on my computer. Fat chance!. Every time, I would get two error messages during the installation process: "Windows Installer has stopped working" and " "Unable to access the shell Manager". Even after trying "Nero General Clean tool" and rebooting, the download progressing bar would get up to 32% or 56%. There a pop-up would show up saying: Some parts of the application could not be intalled, would you like to uninstall the installed parts. Clicking "Yes" to this query would make the installation roll back.

Now I found myself with a paid application that I can't even install on my computer, let alone using it.

I just wrote to Nero's technical support team, and I am not very upbeat about fixing the problem with them, 'cause I read in another forum someone having exactly the same problem and he didn't get any answer after 10 days waiting.

For crying out loud, it's time to wonder what the heck is going through the mind of these companies for selling stuff like that to the general public. Are they too crazed with making profit to the expense of quality?. It's definitely not the good approach, for, once people find out about all the glitches of a software, the selling of it is going down the drain slowly but surely. People talk!

[atrachsel]

Together with Nero 9, the Nero Clean Tool is another CRAP by the Nero Programmers! It does by far not remove all Nero links from the Registry, as Nero says, with increasing arrogance! Any first year programming pupil could see this!

[loekf]

Ho boy, Ho boy!

I wish I had read all this stuff about Nero before I bought it yesterday. Now I feel like I am a "patsy". I am wondering if I can get a refund. I paid close to 100.00$ CAD for this application and since then (a day and a half now) I've been juggling around with everything I possibly could think of in order to install the doggone application on my computer. Fat chance!. Every time, I would get two error messages during the installation process: "Windows Installer has stopped working" and " "Unable to access the shell Manager". Even after trying "Nero General Clean tool" and rebooting, the download progressing bar would get up to 32% or 56%. There a pop-up would show up saying: Some parts of the application could not be intalled, would you like to uninstall the installed parts. Clicking "Yes" to this query would make the installation roll back.

Now I found myself with a paid application that I can't even install on my computer, let alone using it.

I just wrote to Nero's technical support team, and I am not very upbeat about fixing the problem with them, 'cause I read in another forum someone having exactly the same problem and he didn't get any answer after 10 days waiting.

For crying out loud, it's time to wonder what the heck is going through the mind of these companies for selling stuff like that to the general public. Are they too crazed with making profit to the expense of quality?. It's definitely not the good approach, for, once people find out about all the glitches of a software, the selling of it is going down the drain slowly but surely. People talk!

For a refund use the US based Better Business Bureau. That's the most efficient way. Nero's customer service department usually replies after
1 or 2 weeks, but will probably ask you to run some diagnostics tools first. That is stupid, the installer issues and other bugs should have been detected if you run a professional software company with regression tests, alpha releases, beta releases etc.

Reclaiming your money is also difficult if you bought it online. Nero will point to asknet, asknet will point to Nero.

As Nero has an US-based office in California, you can use this US-based organization. Go to: www.bbb.org

For me it worked fine. Usually a refund takes less than a week.

[pixelplus]

Yet another dissatisfied customer. I had been happily using Nero 6 for years and mistakenly BOUGHT the Nero 9 package online because I figured it should offer some enhancements. What a disaster - many tries including system restores and changing the order of installation etc. but I can't install a working version of Backitup or Nero 9 into XP from the supposed full-install files and serials. I can't install a working trial version from the trial programme downloads. The thing stuffs the computer with files and claims Backitup and Nero 9 have been successfully installed. But the programmes won't actually come up except a Control Centre window that wants a serial number then doesn't accept it. Meanwhile Windows task manager says the programmes are running!!! It has affected the general working of the computer as well. To rephrase what earlier entries have said - this Nero version is the most miserable pile of crap you could ever dump into your computer.

So I demanded a refund. They say the conditions do not allow a refund. Think I should contact my credit card......

Three things are obvious - (a) they expect lots of trouble - why else would they have the infotool to collect 1.5 MB of your installation logs etc, and the clean tool to delete installations? and (b) they obviously don't care enough to provide any real technical support worthy of the name. Online you just get form replies - unless you send in a nerosupport.cab - I've had no comeback from these at all. Contacted by phone (which costs you money) they promise action but nothing happens and © if they have your money why should they bother too much?

I would suggest bombarding them with emails and web-form submissions but suspect that would be a waste of time.

Phone is a waste of money - says 75p/min on a landline. That's the first 75p just to say hello (or whatever)

I've seen a suggestion that people put bad reviews into amazon.co/com, that's a good idea......

Are there any other public places like that where we can leave opinions?

wether
Yes. I totally agree - they gave out something which is supposed to be running smoothly under XP/Vista and - after full of trouble and timewasting installation process - the only one program which works perfectly well is Nero InfoTool. Other programs runs but have (I do not know where from) problems (for example one time Nero Express will load but will not allow me to burn CD/DVD because there is no device connected - boilshit! when I restart Nero Express everything is back to normality).

What is more - there is total ignorancy from Nero support. I have a question - is this really official Nero forum? Because there is no expert from Ahead AG !!!! I have posted this post on 13th of November and till now there is no answer to this!!!!

You know what - let's boycott Ahead products and services - there are many programs like Nero based on GNU (GPL) so they are free, much better than this shit Nero and they have NORMAL user-friendly support. If you ask them a question (does not matter in what way), you will get answer which satisfies you.

There is one place where you can post your opinion - go here

[hatethisdung]

Just to reinforce the idea which amilhanish put forward: please put your reviews of this crap product into these useful places: it's easy and it makes you feel better! I'd like to think it might make nero take more notice of the problems they're causing - but I doubt that. Notice I don't give them a capital N.... that's because it'd make it a "Proper Name" and the only sort of names I have for them are Improper ones

Amazon.co.uk

http://www.amazon.co.uk/review/product/B001G618HQ/

Amazon.com

http://www.amazon.com/review/product/B001CJQGM4/

CNET

http://reviews.cnet.com/music-and-recordin...7-33310101.html

Download.com

http://www.download.com/Nero-9/3000-2646_4-10028984.html

and

http://www.download.com/3640-2646_4-10899399.html

[discodaz]

i have just bought a new pc (dual core processor ect...) and am having the same problem! i have tried the removal tool (all 3 are S*'te) i have removed everything to do with ahead or nero from the registry and tried to install nero 7,8 and 9 and its all the same!! "EXTRACTION FAILED!!!"



does anyone know of any other software i can use (apart from roxio9 i have got it but making a cd cover is s*'te aswell)

i am one of the lucky ones who did not buy it before trialing it!! why does'nt microsoft do a programme and make it part of windows and put these out of business!!!!