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> [Solved] Extended download service
post Sep 4 2010, 07:35 PM
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Group: Members
Posts: 2
Joined: 28-July 10
Member No.: 8,810,260

How do I access the extended download service?



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post Sep 5 2010, 09:33 AM
Post #2

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Group: Members
Posts: 461
Joined: 30-June 10
Member No.: 8,801,630


I have not actually used this facility so my suggestion is based on an assumption.

The confirmation email received should have a link to the facility.

Once the page is open I believe that you would have to enter some detail you supplied when you placed your on-line order.

I know that this happens when you return to the order site to subsequently wish to download again within a limited time after placing the order.

If you cannot find your email details. There is also a FAQ page at http://www.nero.com/enu/support-contact.html. Selecting 'here' takes you to https://shopping.nero.com/cgi-bin/pages/rnfaq.

Hope this is of use to you.

This post has been edited by ploughman39A: Sep 5 2010, 09:45 AM
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post Sep 7 2010, 07:14 AM
Post #3

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Group: Nero Support Employee
Posts: 4,185
Joined: 22-June 09
Member No.: 8,466,818

Hi prsnrs,

You access it exactly as ploughman39A suggested.

In your confirmation e-mail you have a link to enter your online account. Use your e-mail and the given password to login.

Please note that the "Extended Download" service is only valid for a year. If this period has expired, then you can re-download your Nero version directly from our web page.

Search your Nero version here: http://www.nero.com/eng/downloads.html, and install it using your serial number.

Best regards,

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