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keithtarbi
post Sep 10 2008, 04:06 AM
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>NERO - This program requires the file advrcntr2.dll which was not found on your system </h3>

This post has been edited by keithtarbi: Sep 10 2008, 04:09 AM
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keithtarbi
post Sep 10 2008, 04:08 AM
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<h3 class="entry-header">NERO - This program requires the file advrcntr2.dll which was not found on your system </h3>
Can anyone help me with this issue.

I have been working on it for months.

The error now affects Google's Picasa 3 !!!!!! What is going on ???
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Dr.Nero
post Sep 10 2008, 09:27 AM
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Hi keithtarbi,

try the following:

There should be a "Nero" folder in the folder: C:\Program Files\Common Files\. Rename this folder into "Nero2". Now use the cleantool from the Nero website to completely remove Nero from your system. After all Nero files, folders and registry entries have been removed, download and install the latest Nero version.

The cleantools and the latest Nero versions can be found here: http://www.nero.com/eng/downloads.html

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keithtarbi
post Sep 22 2008, 03:55 AM
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I've tried that..it does not work.



I've also tried the following which was sent to me by a Nero Rep to my email.....

==========================

Dear Keith Tarbi,

thank you for your e-mail.

To fix this problem, please proceed as follows:

1.
Windows Vista:
Delete the following folder:
C:\Users\<Username>\Local Settings\Temp


Windows XP:
Delete the following folder:
C:\Documents and Settings \<Username>\Local Settings\Temp


2.
Windows Vista:
Delete the following folder:
C:\Users\<Username>\AppData\Local\Ahead


Windows XP:
Delete the following folder:
C:\Documents and Settings \<Username>\Local Settings\Application Data\Ahead


3.
Windows Vista:
Delete the following folder:
C:\Users\<Username>\AppData\Local\Nero


Windows XP:
Delete the following folder:
C:\Documents and Settings\All Users\Application Data\Nero


4.
Rename the folder "Nero" in folder:
C:\Program Files\Common Files\
into "Nero_2".
When reinstalling Nero, the folder "Nero" will be created again.
The Nero's DirectShow filters and Codecs will also be installed and registered again.
As soon as the folder "Nero" is once again created in the directory
C:\ Program Files\Common files\
the directory "Nero_2" can be erased.


5.
Make sure that you have your Nero 8 serial number ready.


Please proceed as follows to find your Nero 8 serial number in Nero ControlCenter:
Click "Start" in the Windows start menu.
Subsequently click the entries "All Programs"-"Nero 8”-"Nero ToolKit" – “Nero ControlCenter”.
-> Nero Control Center will open.
Click the "Licence" icon on the left side to see your serial number.
-> Your serial number is displayed in the window on the right.
Please write down your serial number.


Alternatively, you can also find your serial number in the Windows registry.
Please proceed as follows:
Click "Start" in the Windows start menu.
Click the "Run" command.
-> The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
-> The registry window will open.
You will find your serial number on the left side in the navigation tree.
Simply go into the path
HKEY_LOCAL_MACHINE\SOFTWARE\Nero\Installation\Families\Nero 8\Info
-> Your serial number is displayed next to the "Serial8" entry. It is structured as follows:
1K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
2K2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx or
9k2x-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Please write down your serial number.


6.
Now start uninstalling all Nero 8 applications from your computer using the Nero 8 CleanTool.
Please proceed as follows:


Download the Nero 8 CleanTool, save this file to your desktop.
http://www.nero.com/link.php?topic_id=109&gen_id=8
Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.
Double-click on the unzipped EXE-file to start the CleanTool.
-> The window “Nero General Clean Tool” will open. The installed Nero version will be displayed.
Activate the checkboxes in the displayed Nero version.
Then click the “Clean” button.
-> A status window will open.
The execution of the tool may take several minutes.
Please wait until the progress bar has moved completely to the right.
In the window “Nero General Clean Tool” click the “Exit” button as soon as the erasing procedure is completed.
Reboot your computer.
-> The Nero 8 CleanTool has removed all Nero entries from your computer.


7.
To install the latest Nero 8 version, please proceed as follows:
(Note: do not install a previous Nero 8 version from an installation CD now, but download and install the latest version of Nero 8 from our website. All Nero 8 download versions have the full range of functions as an original Nero 8 installation CD. There is no need to install a previous version of Nero first.)


Download and install the latest Nero 8 version from our website using the following link:
http://www.nero.com/eng/downloads-nero8-update.php
Save this file to your desktop.
Double-click the downloaded Nero 8 installation file to start the installation.
Enter your Nero 8 serial number during the installation to make your Nero into a permanent version. (The download without a serial number is a trial version only).
-> You now have a newly installed version of Nero 8 on your computer.


8.
The folder "Nero" was created again in the directory
C:\ \Program Files\Common Files\
Folder "Nero_2" can now be erased if you haven’t already done so.


Should you have any further queries, please do not hesitate to contact us again.

Best Regards,

Tobias Schneider
Nero Support


[/color]

Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
Germany
Fax : ++49 (0)7248 928 499
http://www.nero.com

NERO - BECAUSE TECHNOLOGY COUNTS

[color="#483d8b"]




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keithtarbi
post Sep 22 2008, 03:57 AM
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Please additional information that an help me take care of this error......................



"NERO - This program requires the file advrcntr2.dll which was not found on your system "

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