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> BackItUp 4 restore problem
post Jan 24 2009, 10:53 PM
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I recently did a clean install on my system, and one of the backup methods I used was Nero BackItUp 4. I previously had an older version of BackItUp (v. 1, I think? It came with the updates to Nero 6) installed, but wanted to try the newer version since I had problems with errors with disc closing with the older version, which would often crash a backup job in the middle.

I've tried to restore portions of the backup, which was on an external hard drive, and have run in to some serious and very confusing problems. I'm hoping someone here can help me out. (Fortunately, this was not the only backup I used, though it was the most comprehensive--all my personal data and pictures were also backed up through two other methods, so I'm not in a panic, though I would certainly like to get it fixed.)

I backed up using the one-file-at-a-time option, with no compression, since I wanted the set to be backward compatible with my older BIU in case I decided not to buy and so that I could drag and drop single files out of the set.

Now, finally to the problem: BIU 4 claims that it has restored the files correctly, and I can see the individual files/topmost folders in explorer. However, explorer shows them as zero bytes, and attempting to access them results in a locked file or no permissions error. When I attempt to correct this with Unlocker, it reports that they do not have any locking handles on them.

This happens both with large and small restores. With large ones, which I have tried twice, I observed an interesting thing: The progress bar counts up to the size that is reported for the backup, which agrees with the size of the folders reported by explorer on the backup drive. The size of the folders being restored also agrees with what BIU is reporting at any moment. However, when the progress bar gets full, there are still files being restored. At this point, a curious thing happens--the size reported by explorer for the restored files starts shrinking, eventually reaching zero at the time the restore completes. Also, during the restore, I am able to at least somewhat navigate through the files being restored.

After a restore job, BIU reports that the .nbi is corrupted (until after a reboot). My older BIU (v. 1) also reports it as corrupt all the time; I had originally attributed this to a change in the file structure between BIU 1 and BIU 4.

I've tried large restores twice, with the same effect. I've reformatted the destination volume as well, but the issue still persists.

Since the files are backed up individually, I can drag and drop them off, so I should be able to live with it. The biggest annoyance is that the filenames are 8.3. Barring correction of the nbi, is there any convenient way to get the original file names along with the shortened versions? The log file has the file names, but it isn't always clear what is what.

Any help is appreciated! A partial log is attached.


Darth Binkly

This post has been edited by DarthBinkly: Jan 24 2009, 10:54 PM
Attached File(s)
Attached File  NeroBackItUp_partial.txt ( 5.17K ) Number of downloads: 408
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