Whats happened to my Nero 9 Installation

[Markhopeful]

Over the weekend I has cause to use Nero 9 which I have nstalled as a side by side installation with Nero 10.

There appeared to be several routines absent in the installation.

This morning I ran 'General Cleantool', when the program started it flagged the NERO folder for my CUSTOM installation. When the program finished I received a message stating that not all routine had been removed and required that I REBOOT to remove these.

Once the PC has powered up, I sourced my saved version of Nero-9.4.44.0b_update and proceeded to install the SUITE.

Once the installation was completed I opened 'Nero StartSmart' and then selected the Application icon, this gave me a list of Applications/Routines available.

Once again the routine I wished to run did not appear in the list, nor did it appear in the list of Application via \Start\All Programs\Nero\Nero 9.

In case I had failed to select the routine during the Wizard Setup Selection I again proceeded to installed Nero-9.4.44.0b_update. See image This shows my CUSTOM installation folder along with the selected program to be installed. It also indicates that there is already a CUSTOM folder located on my PC

Once the installation was completed I checked my Custom Folder and there were only 13 folders listed, thus I opened NCC to check the routines installed, see image , this shows the installation completed, along with the Custom Folder and the NCC screen. Although all routines were selected to be installed several of the sub-fo;der are missing. The NCC display does not show icons for a number of the Applications, these being Nero Burnong Rom, Nero Express and Nero Cover Design, ( INCD was not in the list the Wizard installation Applications).

As a final check of the Applications available I opened Nero 9 StartSmart and selected the Application icon, bottom left corner of the screen, the attached image , shows all routines available. None of the following appalication, Nero Burnong Rom, Nero Express and Nero Cover Design, are listed.

From the manaul web-site there are something like 16 manuals available for a Nero 9 installation

[hg-dude]

First of all, in a side-by-side installation of older versions (Nero 7 to 9) with Nero 10/11, you have completly to remove both environments (including KM !, with cleanup of remaining folders and, possibly the registry too !) from your system previous to a new installation, where the older version must be always the first.

Otherwise you will get conflicts because each upgrade/update of a present installation creates the environment including paths and folders new. But additionally, partly both versions use the same paths folders (KM and NV e.g.), so e.g. NV these for the custom templates (you have only access to the templates which were created in the respective version).

hg

Additional tip: If you have customized in an environment of a version, e.g. links to the KM library, templates in NV, you should backup the respective folders/-sructures and restore them after the new installation by replacing the new generated one. If you are using BackItUp (should be always with the highest version with tis of the lower one deactivated !) you have to backup and restore the respective folders the same way as instructed above.



This post has been edited by hg-dude: May 7 2012, 12:45 PM

[wither]

hg-dude- I guess we're always going to disagree on this. I don't have any problems uninstalling\reinstalling v9 alongside either v10 or v11. I agree that installing v7 and v9 together on the same system is inadvisable because historically comingling versions up to v9 has caused problems.

markhopeful- if you hover your cursor over the application list in StartSmart, do you see the additional apps. I found that when I clicked on the icon, I did't see all the apps. I had to put the cursor over it. After I closed out and reopened, all the apps were shown.

If you open Add\Remove on the StartSmart opening screen, are all the apps listed and can you select them?

[hg-dude]

wither - of course I disagree due to my experience with the parallel installation of Nero 8 and 10 in which I had all the problems as above mentioned. My instructions are based solely on the conclusions that I have drawn on this experience. In the meantime I rate generally from parallel installations. It is a nonsense, possible only with Nero software, because they are unable to provide a correct upgrade (downward compatible and with receipt and including the previous environment!). Call me once another SW, with which this is possible (under the same OS environment!). For the above mentioned reason a parallel installation of Nero 7-9 to 10 or 11 may be still justified, when it is needed to reconstruct the previous environment under the higher version. If this is completed, you should remove completely the old environment from the system to avoid difficulties in future updates/upgrades. Also, you should perform only updates of the newer version in parallel installations, if they are absolutely necessary but otherwise to wait until the old version was removed from the system.

I recommend furthermore (following a golden rule of computer science!) to make changes to the existing software only if there is a reason to (troubleshooting, new features that you need). As I said already somewhere else, you shouldn't wake up unnecessarily sleeping dogs.

That's all I have to say in this case. Therefore, no further comment more on this subject.

hg

This post has been edited by hg-dude: May 7 2012, 09:13 PM

[Markhopeful]

hg-dude

Sorry to say I have to have time to digest you comments. At present I find your explanation somewhat strange. Ever since the latest version of Nero 9 it has been a common fact that previous version supposed work side by side with the latest versions.

The attached image shows my current Nero installation folder . As you may note the date range for the Folder range from August 2010 to May 2012, the re-installation of Nero 9.

Unfortunately I did not take an image of the folder prior to 'General Cleantool' was run, so I am unable to state what date the Nero 9 folder was, the only thing I can say is that as the 'TOOLS' folder contains reference to INCD, then I would assume that Nero 9 may have been installed about that time. The other thing to note is that the other folder are all dated this year, as Nero 10 and Nero 11 has been updated. I have no idea why Nero 11 appears in the list, it may be that I may have installed the FREE VERSION of KM.

I believe that Nero 10 was released in April 2010 and Nero 11 in October 2011

So my assumption would be that at some time Nero 9 must have been running satisfactory and the other Application were running side by side.

Personally I do not like to tamper with the REGISTRY, I have never done so over the years that I have been using Nero.

wither

Your comment about '.. hover your cursor over the application list' is displayed in the last image of the initial input. It seems to only shows those application that are installed in the CUSTOM folder.

[againploughman]

hg-dude & wither.

I find it very confusing when 2 long term contributors, who appear to have joined the FORUM about the same time, 2008, one who has contributed nearly 15000 inputs while the other only 908 replies, can not agree on what happens about side by side installation.

hg-dude

I would like to thank you prompt about previous installed versions and when they should be installed.

At this point I am afraid I have to disagree with you. I believe your in initial input, seemed to state that earlier version had to be installed before the latest version. This prompt me to check whether I had installed the BUNDLED version of Nero that was installed on my PC when it was purchased. Unfortunately I could not source the RECOVERY disc for the application so I searched my PC for a version of Nero 6. I found a routine Nero 6.3.0.0 and have installed this, whether it works or not I will have to check. One thing which is obverse from the update screen, is that there a later version, 6.6.1.4, so until I can source this update I am reluctant to try the remainder of the SUITE. But initially it would seem that your statement is incorrect.

I know this input appears to have nothing to do with Markhopeful problem. But I feel that it may throw light on when an earlier version can be installed.

[againploughman]

I have not been able to source the required Nero 6 version so I have attempted to remove the Nero 6 application. Referring to the Nero web-site http://www.nero.com/eng/support.html#step%...3A%3Btrigger%3A. There is a link for Tools & Utilities, selecting this I find there are 3 routines listed, one of them being 'General Cleantool', but it is listed as being for Nero 7 to 9, but seeing that it is in the Nero 6 Application Tree I executed this. Once it was running it flagged that Nero was in my CUSTOM Folder. Using the MANUAL OPTION I changes to the 'AHEAD' folder as this was the folder into which Nero 6 was installed.

It seemed to work, as all the routines were removed, but all the reference to Nero 6 and it sub-folders where still displayed in my CUSTOM install location., but somehow it effected the Desktop icon for Nero 10 Backup, so I had to run the Nero 10 install routine. The strange thing about this was I never got the prompt to REPAIR the installation.

Taking the DRASTIC action I DELETED the Nero folder and REBOOTED my PC. I can not be sure that Nero has been removed completely. That DREADED program has yeast to be vetted.

Anyway BACK to the THREAD. I retrospectively installed Nero 9 on my main PC, the installation folder lists 16 sub-folders. Selecting the StarSmart Application the following image was obtained .

I have yet to run any of the main Nero 9 APPLICATION to verify that they are working and that they have not effected the Nero 11 installation.

To ensure that this was not a one off, I have no intension to breach the Application License, I have also tried this installation on a Notebook, retrospectively, and that seemed to perform in a similar manner.

At present I feel that I must disagree with hg-dude about the order in which the side by side has to be done. But I do agree with him that what is the point of having older Applications installed.

[hg-dude]

I have said though that I comment here no longer, but apparently it needs more clarification.

My view about parallel installations is not personal in nature but based solely on factual and technical arguments. From this point of view, they should be not possible at all. I.e. with a successful update or upgrade the old version should disappear from the system and if not successful, the old version should be restored and all components of the new version should be removed from the system. This is the norm for all SW producers other than just in Nero today with Nero 10/11 (remember, until and with Nero 9 you had to remove the old version from the system with the CleanTool previous to the new installation). Imagine you just once Microsoft would allow parallel installations of different versions of its software - it would create a global chaos. If so, parallel installations should be possible this is not a desired option but a significant deficiency (!) in the manufacturer's software management. A user who still makes use of this option, is thus solely responsible for the consequences.

Of course, in such cases, I try to help, but in the first place, if the parallel installation was unintended. My proposals and instructions are based on my own experience and also on that of other user. I give them only after a thorough review, i.e. after I have convinced me by its effectiveness. To better understand I add with still, where necessary, explanations and motivations, which I like to fill in if proposals are made, but I also refuse to discuss. If a user takes my suggestions, lies in its sole discretion. But if he does it, he has however strict to follow my instructions, since I have to be absolutely sure. If I notice that he does not, I reject any responsibility for any resulting problems and can deliver no further assistance.

So, that was definitely my last post in this case. Ty for your understanding.

hg

This post has been edited by hg-dude: May 8 2012, 01:43 PM

[wither]

hg-dude- I understand everything you're saying and generally agree with you. I have three different versions of TurboCad and two different versions of Alpha Five installed on this system. One of the reasons is, as you discussed, backwards compatibility issues. Nero is not alone in this regard. One of the things most difficult to do is remove all vestiges of a particular software from a system. I honestly don't think it's possible.

Markhopeful- did you look in the Add/Remove section of StartSmart as I asked?

Not sure what's going on with the custom install. It appears that the three programs are installed. If you search your system, can you find NeroVision.exe? Ditto for BR and Express.

[Markhopeful]

wither

Sorry I miss understood your enquiry about Add/Remove option on the StartSmart Screen. I have attached an image which I believe you requested .

As you may note the list in the ADD/REMOVE selection appeared identical to that shown in the Applications available list.

Since my last input in this THREAD I have removed Nero 9 and did a searched the REGISTRY for any Nero reference, using various 'DELIMITERS'. The only reference I can find, is that the missing routines appear to be associated with g:\program files\Nero along with several reference to 'SHOWTIME' but none of these reference are associated with g:\

I find that this reference G:\ is very strange as it is not a partition I would normally use and G:\ would normally be outside my normal partition allocations for either the original HD of 80Gb or its subsequent replacements. If anything G:\ would exist on an external HD and one would not put an application on here.

During the re-installation of Nero 9 I have observed the action of the Installation Wizard.

Although I do not quite follow the installation process it seems that the routine goes through some install checks and proceed to remove the Application sub-folders ( Observed sometime previously, when I just over wrote the installed routines with the new routines) and then reinstall the new routines and regenerate a sub-folder under the designated CUSTOM location.

See attached images, and , the later you will note generates the sub folder Nero 9 and places the Nero StartSmart under it.

This above installation process seems to be repeated for each application. I was disturbed while watching this re-installation, so I have not got a detailed list of application being installed, but the following images show, ,
and .

So although Nero Cover Design appears to have been 'FINALISED' during the installation it is not listed, but Nero Vision is after FINALISATION as can be seen in the last image and the initial one of this reply.

Nero Cover Design and the missing applications, NBR and NE. The attached are 2 of the Applications found in REGEDIT, .

So it would appear that although I have selected that my CUSTOM install should be 'D:', the installation wizard has found NCD, NBR and NE are listed in the REGISTRY, on a non existent partition, and has proceeded to install the routine on this partition.

So is this a problem with the Install Wizard taking the REGISTRY notification preference over that of the USERS selection.

Surely the WIZARD must make some check to ensure the routine is installed in the designated location.

So I suppose the solution to this problem would be to remove Nero 9, check the REGISTRY and DELETE the reference to G:. Is the recommended process or should I just change the G: to D:

hg-dude

With all his experience and insistence about how the IDEAL world should function, there are a number of ways of skinning a cat.

[hg-dude]

I like such provocations with wisdom, which lead itself ad absurdum. Of course, there are many ways to skin a cat, the only problem is, that the cat has only a single coat. Which means that if you don't use the correct method from the beginning, you already have lost the game. :-( .

On that occasion just nor a notice concerning the IDEAL world of installations. As an installation is creating references to default folders used lateron from an application the location of these folders should never be changed for this installation resp. have to be completely removed previous to a subsequent reinstallation.

It makes no difference on which partition the folders reside (IDEAL would be always on C:\), but the concerned partition must be permanently available when working with applications of the Nero environment (if on an external HD, it must be connected). Whether deleting the registry entries alone is something useful in your case you can try. If not, then follow my "insistencies" above. But, of course, only if you would like :rolleyes: :rolleyes: .

hg

This post has been edited by hg-dude: May 9 2012, 04:14 PM

[wither]

Markhopeful- Did you do the search on your hard drive for the .exe files?

Open Control Panel and go to Administrative Tools. Click on Computer Management. Under Storage, select Disk Management. Is drive G: shown. If so, what is it's properties? You might have to click on the Properties icon in the Disc Management screen and select Hardware. Note you can redesignate the drive. I think that G: is a hidden partition which is used by some operating systems for doing a system repair.

[Markhopeful]

wither

Would it not be better to Rt Click on Desktop icon of 'My Computer' and select 'Manage' then 'Disc Management'. It seems to produce the same display as your method.

I assume that you have read my last screed. As I believe I stated 'G:' would not come into consideration for my NORMAL configuration. Original disk was 80Gb, Partitioning it as follows 50% for the OS (40Gb), 25% for Applications (20Gb) leaving 25% for storage (20 Gb). I am sure that you can work it out. ignoring the single CD/DVD who drive reference had been changed to 'T' and the installed 'Card Reader' again who drive reference had been reallocated to a later alpha reference, this would leave C: the OS, D: Application and E: Storage.

So with this configuration the only chance that G: would occur would be to introduce an external drive, which would not be used for an APPLICATION. If it had then it would have to be connected all the time and what would be the point of having a movable external drive if it contained an required Application.

Going back to the original configuration, I am sure you would agree that 20Gb is not a good size for a STORAGE partition considering that DOWNLOADED Programs would be stored here and with 'My Document' also being reallocated to this partition, then all Application DATA would also be stored here.

Thus the HD drive was replaced with an 120 Gb drive and the drive was partition with a more realistic sizes, C: 30 Gb, D: 40 Gb and E: 40 Gb ( the remainder).

Retrospectively, these partition were incorrectly allocated as the size of the OS has hardly altered, the Application partition still has 16 GB available but the Storage location which was intended to be 40 Gb, turned out to be 37 GB has 13 Gb available.

Although I did not quote it, I had SEARCHED for all .EXE files and YES I did find many, restricting this SEARCH to Nero*.EXE, being that the missing program were Nero BR, Nero CD, and Nero E, no reference was found in the DEFAULT location of c:\program Files, in the CUSTOM allocated partition D;\program File only a limited number of Nero*.exe files in the Custom installation partition.

At present I feel that the assistance put forward by yourself and hg-dude does not give me confidence that this program will be resolved. One seems to have his head stuck in the sand and the other ignores and does not consider that a USER has made some effort himself to resolve it.

See the attached image to see what my configuration is . To satisfy your curiosity I have a SD installed in 'M' and the HD drive has a hidden partition, which I believe CONTAINS the SYSTEM RECOVERY Information.

At present I am absolute pi..... off with the apparent STUPID responses, from what one may consider to be 2 experience professional USERS.

[wither]

You got it. Send an e-mail to tech support and let them figure it out. I'll not respond any longer.

[hg-dude]

Done properly wither. It was also time. People "who want to skin a cat more than once" and give offensive comments deserve no support.

[FarmerSmurfFFA]

Hi Markhopeful,

The problem can have several causes.

Please send an email to techsupport@nero.com.

The Nero techsupport team will be glad to help you with the problem.

Best regards,

FarmerSmurfFFA

[Markhopeful]

Markhopeful- Did you do the search on your hard drive for the .exe files?

Open Control Panel and go to Administrative Tools. Click on Computer Management. Under Storage, select Disk Management. Is drive G: shown. If so, what is it's properties? You might have to click on the Properties icon in the Disc Management screen and select Hardware. Note you can redesignate the drive. I think that G: is a hidden partition which is used by some operating systems for doing a system repair.

wither

So you think I hurt you pride. Consider this for your reply, Here are examples for an unacceptable response 'Search for .exe'. which one. With the number of Application installed and the numbr of routines downloaded, ALL .exe. Yes I am being pedantic.

Disc Management displays the HD configuration and anyone who has used it I am sure would be aware that it shows HIDDEN partitions.

Then there is the ADD/REMOVE facility of the StartSmart screen quoted elsewhere. Add put the names of Application for SHORT CUTS to the available Application on the display. REMOVE deletes the shortcuts. The fact that the list of routine appears to be the same as the available to be selected from the 'LAUNCH' display, I suppose has to be ignore. Another helpful suggestion, I do not think.

Reading through this THREAD I believe, personally, you are developing TUNNEL VISION.

hg-dude

He seem to be paranoid about 'Skinning a cat'. My comment was just to stated there are several ways of getting a SOLUTION. As he correctly stated the end result is that the cat has his coat removed.

This THREAD was about my problem and his comment about his experience was acceptable but it did not resolve the situation. He also stated that ALL routines have to be removed, current and past, before a side by side installation can be done. But from the observation of againploughman, it seemed that it did not matter in which order the installation.

Thinking about the NERO installations they all seem to have there own circle of Folders and Sub-Folders, it is only when Nero 10 and 11 are involved that they seem to share Applications and Folders. Here I feel that these can not reside side by side.

Thus considering the responses, it was a WASTE of TIME and surely a USER is allowed to express his opinion or are we only allowed express satisfaction. I believe there is a saying ' If you do not want to get burnt, stay out of the kitchen'. I suppose someone now going to OBJECT to this. It will definitely not be wither but I am sure hg-dude will want to have the LAST WORD.

FarmerSmurfFFA

Thanks for your advice, even though this would be the normal procedure that has been quoted many times when by our esteemed expert USERS.

This post has been edited by Markhopeful: May 11 2012, 07:59 AM

[againploughman]

I feel I should pre-empt anyone in this Thread.

The question is, has any of the inputs helped to solve your problem. I know how frustrating it is when several people can not offer any satisfactory suggestions, but apparently criticized the USERS approach to present what has been done and what has been found.

You must not CRUISES any one who goes out of there way to assist you.