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> Power Calibration Errors
bert269
post Mar 7 2012, 04:39 PM
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QUOTE (Infohelp @ Oct 14 2010, 12:28 PM) *
"Power Calibration” and “Power Calibration Area Full” error messages when burning discs with Nero.

Power Calibration is controlled by the recorder. Before any write operation, all recorders must do a 15 step power test to determine the optimum power for writing to the disk; this is called "Optimum Power Calibration"(OPC). And during the write, it continues to do this test to get the best write throughout the whole disk; this is called "Running Optimum Power Calibration" (ROPC). This whole process is controlled by the recorder, though initiated by programs such as Nero. There is an area on the inner part of the disk for the test and test data info to be stored. You can use this area up to 999 times.
So, when you receive the "Power Calibration Error" or "Power Calibration Area full" error message, then the cause will be either poor media, poor Power, or a defective Recorder.

In our experience the problem can be solved by taking the following steps:


1)
To solve the problem, it is necessary that you install the latest firmware for your recorder. Please proceed as follows to find out the exact name of your recorder and your firmware-version - you can use the Nero InfoTool to find this information:

In the Windows start menu, please click on "Start" and subsequently select the following entries:

For Nero 10:
"All Programs"-"Nero"-"Nero 10"-"Nero InfoTool"

For Nero 9:
"All Programs"-"Nero"-"Nero 9"-"ToolKit"-"Nero InfoTool"

For Nero 8:
"All Programs"-"Nero 8"-"ToolKit"-"Nero InfoTool"

For Nero 7:
"All Programs"-"Nero 7"-"ToolKit"-"Nero InfoTool".

For 6:
"All Programs"-"Nero"-"Nero ToolKit"-"Nero InfoTool".

-> The Nero InfoTool is being started.

After the window of the Nero InfoTool has opened, please make sure that your recorder is listed in the window on top left in the tab "Hardware". If necessary, use the drop-down menu at the top right margin of the window to select your recorder.
-> The manufacturer and the model of the recorder are being displayed.

Please note these specifications. Then click on the tab "Drive".
-> In the top right of the window you will see the firmware version.

Compare the displayed version with the information available on the website of the manufacturer of the recorder to see if a firmware upgrade is available for your recorder.
If you do not have the current version, please contact the manufacturer of your recorder to get the latest software for your model.

Please note that an old firmware can cause compatibility problems as well as burn failures.

Firmware upgrades for your recorder are provided only by the Manufacturer of your recorder.
All firmware upgrades and support for upgrading your recorder's firmware must be provided by either the recorder manufacturer or the OEM you purchased your recorder bundle from. We are sorry not to be able to assist you in this.

Legal disclaimer:
"Nero AG is not liable for firmware updates as these updates are not offered by Nero AG. All updates are performed at one's own risk. Nero AG will not be liable for the legality of the firmware."

2)
Try more than one brand of media. For Example: TDK, Verbatim, Imation, Yamaha, HP, etc.
Also contact the manufacturer of your recorder drive and ask for tested and recommended recordables for your recorder drive.


3)
Also try different power connectors, and for recorders, do not share power with other devices. It needs its own power connector. If this occurs with an external recorder drive, the power source in the chassis should be checked. Take the recorder out of the external chassis, and connect it internal, as a test.


4)
Should you be using an IDE /P-ATA burner you might try reconnecting the drives in a different configuration, i.e. connecting a CD/DVD drive to the primary bus and setting the recorder you are using to "Master" on the secondary bus, instead of running them as Master and Slave on one bus.
(should you have an old IDE cable, we recommend to change this to a ATA-133 80 wire cable)


5)
Defective Recorder - The optical head on your Recorder may need cleaning or servicing. Or it's possible the Circuit board on your Recorder has an open Coil or blown diode or resistor. Any one of these could cause this. Only solution would be to send the drive in for service to the Recorder Manufacturer


Sorry nero - I do not buy this explanation. Reasons:
1) this started to happen with Nero 11 Platinum
2) The same burners (external and internal) works fine with other .ISO burning (some free) software, right after a failure in Nero.
same media, same drivers, same 'dirty head' - yeah right.

refund or will this be fixed?
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wither
post Mar 7 2012, 05:08 PM
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Power calibration errors are created by the optical drive. The fix, normally, is to either update the driver or the firmware. Of course, the driver is easier. As mentioned, it could also be a bad disc, bad batch of discs, or the brand of discs (for some reason, some drives work better with a particular brand). A dirty drive or faulty PSU can also be a problem. Whether you buy that or not, is up to you.

It also could be that your burn speed is to high. I don't know what you're using.

You won't get a refund until you address it with tech support.

I suggest that you download Nero DiscSpeed from nero.com and run the Benchmark and Create Disc tests.
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bert269
post Mar 7 2012, 09:43 PM
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QUOTE (wither @ Mar 7 2012, 05:08 PM) *
Power calibration errors are created by the optical drive. The fix, normally, is to either update the driver or the firmware. Of course, the driver is easier. As mentioned, it could also be a bad disc, bad batch of discs, or the brand of discs (for some reason, some drives work better with a particular brand). A dirty drive or faulty PSU can also be a problem. Whether you buy that or not, is up to you.

It also could be that your burn speed is to high. I don't know what you're using.

You won't get a refund until you address it with tech support.

I suggest that you download Nero DiscSpeed from nero.com and run the Benchmark and Create Disc tests.



Thanks.... again, I do not buy any of that explanation......
1) why can I burn .ISO files, without a problem?
2) onto the same media that fails before?
3) at the same speed or higher, than the Nero Burning rom speed
4) with two other software packages(magiciso & imgburn), but Nero 11 fails
5) tested with two different writers, one internal and one external.
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wither
post Mar 8 2012, 04:05 AM
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You would have to ask tech support.
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