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> Nero 11 Wave Editor Menu Bar Disappeared - cannot reset
acburdett
post Oct 20 2011, 07:48 PM
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After a crash working a large WAV file, Wave Editor's menu bar was gone when I reopenned Wave Editor. The File, Tools, Filters, Help, etc. text menus were gone. In older Wave Editor versions, you could reset the "customization" of the menu bar, but with this problem, there is no way to reset since that function was on the menu bar.

Waiting for Customer Support feedback, sent in a screen shot and the systems info.

Any suggestions other than a complete uninstall.

Is there a clean tool for Nero 11 so registery entries will also be removed?

Attached is what I am seeing on the GUI - Nero11GUI.jpg or




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wilter
post Oct 21 2011, 02:41 AM
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I wonder if the menu bar is behind the toolbar. Try moving the toolbar.

There's no Nero clean tool to remove registry entries. You can use something like Revo Uninstaller to uninstall Nero (it lets the Nero .msi file work first) and then it checks and cleans your registry).

Wither

This post has been edited by wilter: Oct 21 2011, 02:46 AM
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acburdett
post Oct 21 2011, 03:17 PM
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Nero support replied that there is a software error which will be corrected on the next update and that there is no work around until they issue the update.

I asked if there was a Nero 11 clean tool so I could uninstall everything and reinstall. Waiting on their reply.
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acburdett
post Oct 23 2011, 03:29 AM
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Tried a "remove" from add/remove menu and then re-installed. Did not fix the problem so I'll wait for the next update.
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Infohelp
post Oct 26 2011, 10:36 AM
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Hi acburdett,

Our software developers are still working on this problem. It would be great if you could give us the exact steps that you followed until the MenuBar dissapeared the first time. Also, can you please give us some more information on the WAV file? Could you please send the file to TechSupport (techsupport@nero.com). This will really help us analyze the problem in detail.

Can you also please try the following and let us know if the problem still persists:

Please delete the peak and tmp files NWE created, and try again.

peak file: C:\ProgramData\Nero\Nero 11\PeakFiles\

tmp file: %USERPROFILE%\Appdata\local\Temp\~nwe_temp*.ncg.

Does this solve the problem?

Thanks and best regards,

Infohelp
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LechXYZ
post Nov 27 2011, 08:51 AM
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I installed Nero Platinum 11 today. Wave Editor is missing the menu bar
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markandrews
post Nov 29 2011, 03:18 PM
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This thread is several weeks old, but I thought this information might still be useful to someone.

My menu bar disappears after a crash and the following fixes it.

Removing the buttons entry from the following registry key restores the menu bar.
HKEY_CURRENT_USER\Software\Nero\Nero 11\Nero WaveEditor\Settings\BCGToolBar-593980
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LechXYZ
post Dec 3 2011, 05:07 AM
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That worked. Thank you Mark
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