 Error message when burning video files |
Official Nero Forum > Nero User Forum - English > Nero Software Video > Regular posts & answers around create and edit videos |
 Jul 4 2012, 07:43 AM
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#21
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Member  Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384  |
Dear Wither,
Changing the compatibility function and administrator privellge's settings for the exe. file did not do anything and the same error pops up... :( Thank you very much. |
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Jul 4 2012, 03:12 PM
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#22
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
Then I think you should consider uninstalling all those extra codecs. There have been instances with Nero (as well as other video editing programs) where additional codecs interfere.
There are also instances where other video editing programs have interfered with Nero. Do you have any other such programs? |
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Jul 5 2012, 05:31 AM
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#23
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Member Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384 |
I have uninstalled the codecs and still the same error pops up and I don't think any other program would interfere with Nero 11. Do you have any examples that would cause an interference with the program? I have AVS, avidemux, windows movie maker, TMPGenc converters/editing software though, but these programs haven't really ever caused an issue with Nero 11. I'm reinstalling the codecs to check whether the burn will work...
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Jul 5 2012, 03:03 PM
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#24
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
If you go to control panel, default programs, associate a file......, which program is associated with .avi. If it's not Kwik Media, I suggest changing it to Kwik Media.
Run msconfig.exe. In the Services tab, checkmark the box "hide all Microsoft....". Checkmark the box "disable...". In the Services tab, checkmark the box "disable all...". Reboot. Try a burn. Whether or not this is successful, immediately run msconfig.exe and uncheck all those boxes and reboot. |
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Jul 6 2012, 02:28 AM
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#25
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Member Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384 |
I tried all steps and the burn did not work, any other ideas?
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Jul 6 2012, 03:53 AM
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#26
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
try uninstalling avidemux and TMP.... After you do, run the Windows Disk Cleanup utility from Accessories and reboot.
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Jul 6 2012, 12:40 PM
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#27
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Member Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384 |
No luck, the same error comes up...
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Jul 6 2012, 02:59 PM
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#28
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
Last gasp for me.
go to control panel, system, advanced....., performance, settings. In DEP, checkmark "turn on......", then click on Add. Browse to the NV .exe file and add it. Reboot. Does that help? |
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Jul 7 2012, 08:24 AM
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#29
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Member Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384 |
No, sorry... :( I looks like I might have to give up on Nero 11 video...
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Jul 7 2012, 01:26 PM
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#30
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
Did tech support ask you to provide a nerosupport.cab file? Did they actually say that they can't fix the problem? If they did, they would normally offer you a refund. If they didn't say they can't fix it, then I think you should go back to them.
I'm in a hurry this morning because I'm getting ready to travel. I would restore your DEP settings to the default and remove NV from the exceptions since that should only be used in the worst scenario. We can talk about it later. |
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Jul 9 2012, 08:14 AM
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#31
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Member Group: Members Posts: 17 Joined: 30-June 12 Member No.: 9,935,384 |
Thank you very much, I will contact Nero support again to seek further support and see what I can do to possibly resolve the issue. Regards...
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Jul 9 2012, 03:21 PM
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#32
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
Great. Be sure to let us know what they have to say.
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Jul 24 2012, 02:17 PM
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#33
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Newbie Group: Members Posts: 1 Joined: 24-July 12 Member No.: 8,938,966 |
Hello Arokundayo,
Did you get any answer about your issue ? It seems that I have exactly the same and would be interested if you have any solution. Thank you by advance. Kind regards |
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Sep 22 2012, 03:19 PM
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#34
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Newbie Group: Members Posts: 1 Joined: 24-August 12 Member No.: 10,110,950 |
I would also like to know if you found a solution. I spent hours working on a slideshow and when I went to burn it, I got the same error. I tried everything. I ended up importing it into Nero Vision 10 and burning it from there. The result wasn't as good, but I was able to meet the deadline of a sweet 5 year old's birthday. Thank goodness I got a discount on Nero 11 Platinum as I am totally dissatisfied. I have used Nero for years and have never been disappointed until now. Wish I hadn't upgraded! Please let me know if you have found a solution.
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Sep 22 2012, 04:09 PM
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#35
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Advanced Member Group: Members Posts: 20,478 Joined: 30-August 08 Member No.: 8,132,427 |
You should send an e-mail to tech support. It's common in this forum for people not to post a fix, when they get one. Perhaps you'll post a fix.
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