 Nero BackItUp Formatted Hard Drive Lost All My Data |
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 May 17 2012, 02:36 PM
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#1
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Newbie  Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281  |
I just spent a day recovering data from a friends laptop, recovering the data from the internal hard drive, that had become corrupted, and copying it to an external USB hard drive. Having got all the data backed up to the USB drive, I reinstalled Windows 7 from the recovery partition and, unknown to me, Nero BackItUp - as it is bundled and installs automatically as part of the Windows install process. So, after a day of getting the laptop back to working order, I open up the external USB hard drive that I had backup all my data to (it had been plugged in sometime after Windows reinstall), ready to copy it back on to the laptop, and return the laptop to my friend - half an hour job max. What I found, was that at some point Nero BackItUp has reformatted the external USB drive and all the important data that I spent a day recovering was gone! Lots of swaring ensued. as you can imaging. I have now spent another day and a half trying to recover the files form the USB drive! I have emailed Nero and have not had any reply (other than the automated email acknowledgement). This is about the most stupid bit of software I have ever conceived of. Why on earth would a bit of software automatically format a drive when it is plugged in to a computer!!!! Word can not convey how angry I am about this. Please advise Nero?
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May 18 2012, 12:03 AM
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#2
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Advanced Member  Group: MVP Posts: 1,531 Joined: 2-April 09 From: Fiano (TO) Member No.: 8,151,484 |
Any version of BackItUp tha I can remember, ask for confirmation before formatting the external USB drive.
I hope you can recover your files. Regards Adriano |
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May 18 2012, 03:43 AM
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#3
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Advanced Member Group: Members Posts: 20,210 Joined: 30-August 08 Member No.: 8,132,427 |
I agree. If you remember, numerous people have asked tech support that the message be made redundant. I don't know if it was fixed in Autobackup or LiveBackup.
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May 18 2012, 11:56 AM
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#4
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Newbie Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281 |
Adriano and wither, thanks for your input. Adrian, it may well have popped up a prompt but after a new install of Windows 7 there are so many things asking for permission and requiring one to click "yes", I must have just clicked the pop up to get it out of my face. I never for one moment thought that some bit of software - that I didn't even install! - would be asking to format my USB hard drive. If I had CHOSEN to INSTALL the software then I could kind of understand. But I didn't know it was even on the system!!! What is that about! I am a Linux Ubuntu user and have been for the last 7 years - this experience has really brought it home to me what a good decision it was to learn to use Linux.
I am using RecoverMyFiles to try and get what I can back. It has taken a day of research and all in all it has wiped out 2 days of messing about for absolutely no reason. I feel I deserve compensation from Nero. Still no reply or any help from them. What sloppy support and stupid software. The whole thing is infuriating. |
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May 18 2012, 04:16 PM
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#5
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Advanced Member Group: Members Posts: 20,210 Joined: 30-August 08 Member No.: 8,132,427 |
To my knowledge, Backitup is not installed with Win 7. Nothing Nero came with my Win 7. It comes bundled with optical drives but you still have to install it.
The only ways that I can imagine this happened is if the owner of the system did a custom install resulting in a copy of Backitup on the Recovery partition or if AutoBackup does something to the Recovery partition. It does provide a message that many people have not fully read with the same results. As I mentioned, tech support was requested to add redundancy to the message ala Windows. |
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May 18 2012, 04:59 PM
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#6
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Newbie Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281 |
Hi Wither, thanks again for your input. It's not my laptop, like I said, so I'm not sure about it's history regarding the recovery partition. I do know that the owner has very limited technical knowledge and I would be very surprised if the recovery partition was anything other than in it's factory default state when it came to me. I am sure that I didn't install any Nero software - BackItUp or anything else.
When you say "... add redundancy to the message ..." do I understand correctly that requests have been made to discard with the functionality to automaticly offer to format a USB drive when it is plugged in? It seems like an incredibly crazy thing to offer automatically! This post has been edited by Edinburgh: May 18 2012, 05:00 PM |
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May 18 2012, 05:18 PM
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#7
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Advanced Member Group: Moderators Posts: 1,832 Joined: 29-May 10 Member No.: 8,784,165 |
QUOTE (Edinburgh @ May 18 2012, 04:59 PM)  When you say "... add redundancy to the message ..." do I understand correctly that requests have been made to discard with the functionality to automaticly offer to format a USB drive when it is plugged in? It seems like an incredibly crazy thing to offer automatically! This function was already removed. You must have a very old version |
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May 18 2012, 11:29 PM
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#8
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Newbie Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281 |
Hmm, from reading the forums it looks like Nero BackItUp has formatted lots of peoples drive and caused loss of data/files, and at least as recently as Dec 2011 - OME versions will be about for a while. It doesn't matter how old the version is if it is installed as part of the Windows 7 recovery process and auto backup is switch on by default! I also note that someone is trying to bring a class action against Nero for this: http://forum.my.nero.com/index.php?showtop...amp;#entry59472 I completely understand why. I will be writing to Nero and asking for an explanation.
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May 18 2012, 11:46 PM
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#9
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Newbie Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281 |
One last thing. wither, I notice you have posted in the thread linked to above, however, you didn't point me to that or any other thread on the forums here, or any info about recovering my data - which is what I would usually have expected from an experianced member of a forum like this. Are you, or anyone else posting here, paid or employed by Nero by any chance?
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May 19 2012, 02:02 AM
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#10
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Advanced Member Group: Members Posts: 20,210 Joined: 30-August 08 Member No.: 8,132,427 |
There are operations in Windows that you might perform and it asks if you want to do that. If you say Yes, it sometimes ask you if you really want to do it and it will tell you the consequences. That's the redundancy I'm talking about.
I also participate in a Vista forum and it's not uncommon to hear that people have saved things or directed things to the recovery partition. The recovery partition is intended to restore your system back to factory settings. |
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May 21 2012, 10:10 AM
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#11
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Newbie Group: Members Posts: 6 Joined: 16-May 12 Member No.: 9,804,281 |
QUOTE (wither @ May 19 2012, 02:02 AM) There are operations in Windows that you might perform and it asks if you want to do that. If you say Yes, it sometimes ask you if you really want to do it and it will tell you the consequences. That's the redundancy I'm talking about. I also participate in a Vista forum and it's not uncommon to hear that people have saved things or directed things to the recovery partition. The recovery partition is intended to restore your system back to factory settings. Hi and thanks again for your input. I'm not sure what you are referring to in the sentence quoted above, I didn't save anything to recovery partition and the reinstall of Windows 7 from the recovery partition was fine. |
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May 21 2012, 03:25 PM
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#12
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Advanced Member Group: Members Posts: 20,210 Joined: 30-August 08 Member No.: 8,132,427 |
All I'm saying about the recovery partition is whoever had the laptop before you started working on it may have somehow got Backitup on that partition and it was restored when you used it to recover Windows. It's really anyone's guess.
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May 22 2012, 11:58 PM
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#13
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Newbie Group: Members Posts: 1 Joined: 22-May 12 Member No.: 9,818,527 |
Hi,
Sometimes the data loss may occur due to accidental formatting or hard drive corruption. In such cases, we need to use data recovery software in order to recover lost data from external hard drive. For more details visit: http://www.recover-data.org/external-hard-drive.html Here you can download demo version: http://www.recover-data.org/download/recover-data.exe |
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May 23 2012, 02:53 AM
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#14
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Advanced Member Group: Members Posts: 20,210 Joined: 30-August 08 Member No.: 8,132,427 |
The harddrive was intentionally overwritten by the software. He's already using recovery software.
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