 Feature request: Tech support |
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 Mar 16 2009, 10:42 PM
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#1
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Member  Group: Members Posts: 10 Joined: 16-March 09 Member No.: 8,187,267  |
Hi,
I'd like to request "technical support" as a feature for a future release. Two dollars a minute for phone support? Are you people mentally retarded? Also, I've been waiting 67 days for a response to my "free technical support email." Why should I have to pay $2 a minute to fix problems that are not my fault, like the software failing to change channels on the cable box after I installed an update that Nero recommended? Some other features I'd like to request: * Testing the software before it's boxed and shipped to retail * Downloading updates automatically like every other Tivo has already been doing for ten years * Delete a season pass (how was this missed...) I'm unemployed and I have nothing better to do than sit here and write forum posts until my problems get resolved. I hope you like seeing my name. |
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Mar 17 2009, 11:27 AM
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#2
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Advanced Member Group: Nero Employee Posts: 177 Joined: 15-January 09 Member No.: 8,403,739 |
Dear foxmajik,
Thank you for using Nero LiquidTV and voicing your concerns. We are sorry for any inconveniences and we listen to your comments and take them seriously. To delete a Season Pass please go to Find Programs --> Recording Schedule --> Season Pass Priority. Select your Season Pass and choose "Cancel this Season Pass". Downloading updates automatically is not supported at the moment. Please give us some more information about your channel changing issue. What exactly is happening if you try to change the channel? Is the light on the IR-Receiver blinking? Did you repeat Guided Setup? Have the channel changing tests been successful? Do you have any other TV applications installed on your machine? Which version of LiquidTV do you currently have installed? Thanks and best regards, Insight |
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Apr 3 2009, 10:50 PM
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#3
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Newbie Group: Members Posts: 4 Joined: 17-February 09 Member No.: 8,425,939 |
I would like to bump the request for technical support as a feature, and perhaps add quality assurance as another feature request.
I have also been unable to change channels on my satellite receiver ever since installing Nero liquid TV back in December and for four months now tech support has not even suggested anything I might try other than to read the FAQ (as if I didn't read the FAQ during the first month of waiting for them to reply). Also my guide info has been blank for two months now and tech support has yet to even respond to that ticket. I have never before dealt with a a software company that 1) ships updates that apparently don't work and haven't been tested. and 2) refuses to provide technical or customer support to the people that have spent good money on their faulty software. |
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May 16 2009, 10:00 AM
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#4
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Newbie Group: Members Posts: 1 Joined: 16-May 09 Member No.: 8,456,171 |
hello! yes having tech support nearby would be a great feature specially for newbies like me, i enjoy nero products a lot and would love to see a quick cs support, so users are assured they are given quality service.
simulation assurance vie |
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| Guest_ploughman_* |
May 21 2009, 05:03 AM
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#5
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Guests |
You are wishing for pie in the sky. CS nearby.
From a recent contact I have had in the USA, all Tech-Support is referred to Germany. So the supposedly biggest computer market has to refer enquires to Germany. |
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| Guest_ploughman_* |
May 21 2009, 05:11 AM
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#6
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Guests |
QUOTE (foxmajik @ Mar 16 2009, 10:42 PM)  Hi, I'd like to request "technical support" as a feature for a future release. Two dollars a minute for phone support? Are you people mentally retarded? Also, I've been waiting 67 days for a response to my "free technical support email." Why should I have to pay $2 a minute to fix problems that are not my fault, like the software failing to change channels on the cable box after I installed an update that Nero recommended? Some other features I'd like to request: * Testing the software before it's boxed and shipped to retail * Downloading updates automatically like every other Tivo has already been doing for ten years * Delete a season pass (how was this missed...) I'm unemployed and I have nothing better to do than sit here and write forum posts until my problems get resolved. I hope you like seeing my name. You do not have to be unemployed to suffer the frustration of Nero Service. Being Retired my family tell me to GET A LIFE and let Nero rot, but I can not due to what I consider is an investment and reluctance to search for a better program, which I am sure there may be. Especially as some well known manufactures had pre-installed CD/DVD programs. |
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