Whats happening to Nero 11

[againploughman]

I recently uninstalled Nero 11, after an update of the 21/3. I subsequently reinstalled it almost immediately from my purchased download version files. After the re-installation I checked NCC for any updates and there were were none indicated.

Over the last weekend I found that Nero had been updated and I was requested to Restart my PC.

Checking the Customised Nero installation folders the majority of them were dated 8/4 and also the DESKTOP icons had been moved. These 2 actions usually means that a the contents of the folder had been addressed and routines replaced.

Once the PC was up and running NCC again reappeared notifying me that there were updates to be installed. Installing these and again checking the Customised Installation folder showed that a number of them had been accessed and were dated 10/4.

Today I ran NCC and although there were no updates available I checked the 'Additional Application' link on the Serial Number page and found there were applications available . These Application are 'FREE TOOLS' and I believe do not form part of Nero 11 or Nero 11 Platinum programs

Selecting to download these, the next screen showed .

The file being download, I believe, is the UPGRADE routine, containing files for Nero 11 to Nero 11 Platinum. It can be seen that I have Nero 11 Platinum already installed.

Today I opened Kwik Media and checked the 'Market Place' display and the following 2 images are displayed, and . These seem to confirm that I have Nero 11 Platinum installed.

So is there a problem with my installation or is there a problem with NCC and the detection of my version of Nero 11.

This post has been edited by againploughman: Apr 11 2012, 11:59 AM

[wither]

I would forget about the Available Applications. It's never worked properly. I had problems in that it used to show all the things in the collective pack and, if I tried to install them, it would go through the motions and say they were installed. However, it would give me the same thing when I clicked again on available applications. I had been working on it with tech support and got it to quit showing all the individual apps but, like you, If I click on anything it says is available, it wants to install the collective pack again. I have everything installed so I don't worry about it. You can address it to tech support if you wish.

[againploughman]

wither

My point of opening this THREAD was to notify USER that a problem has recently been introduced with the recent updates, either that of the 8th or 10th April, at least those are the dates that the Nero 11 folders had been addressed.

So you have been working with Tech Support to resolve the situation and you advice is that we should forget apparent B>>S introduced with UPDATES.

Oops, must not mentioned that word it is not a thing which is recognised with this software.

[wither]

I was working with tech support early last month on getting all Kwik Media things installed. The Available Applications kept telling me that KM themes 1 and 2 weren't installed and everytime clicked on them, it wanted to install the collective pack. I finally got everything installed (can't remember the details of how I did that). However, the Available Applications keeps telling me that a couple of the free tools are available and, if I try to install either of them, it wants to install the collective pack. I don't bother since I've verified that all of v11 is installed. Note that these problems are occuring on my Vista machine. I don't have these issues on my Win 7 machine.

[againploughman]

wither

Do you never have any problems with NERO.

I only have a limited access to a NoteBook running Win 7 and from what I have seen that also has problem. Again I have the occasional access to a Laptop, fortunately it is running Nero 10 but that has Nero 11 routines installed on it, I do not know whether these are lest over from Nero 11 Trail installation. They seem to associated with Kwik Media.

My own PC is running XP and before the recent updates did not show any Additional Application available. Mind you I did not check it on a daily bases. I only did the check, after the update prompt that an update was available and installed.

If you are working with Tech Support, which I have seen you quote many times, don't they ever come up with any fixes. If they have, I have never seen any reference to them.

With respect to the recent Kwik Media updates that was installed recently, there were none for Nero 10, Thus I assume that Kwik Media is not compatible between Nero 10 and Nero 11.

[hg-dude]

Thus I assume that Kwik Media is not compatible between Nero 10 and Nero 11.

This is not supposition but fact and is not the first compatibility problem that we have with Nero software. Nero 10 was also not downward compatible to previous versions and but still has taken over with upgrade old folder environment (e.g. custom menus) from the old version to which however had no access. This leads to the conclusion that we must see a completely new product in each new version and deal with it like that. That means for installation you must use the same procedure as exist since Nero 7, - complete uninstall of the old version, including the entire folder environment (like the CleanTool did) before installing the new version. This includes also (and especially) KM. Although I suspect that its complete uninstall is impossible because obviously components (e.g. something like reference data) remain in the system. Here I see the reason for your problems. And now you have additionally difficulties with the obviously incompatible updates still happen. I don't have a solution for your problem. Me, as somebody who would like to help, bothers and just annoys that NTS can not or don't want (?) help you, so how he supposedly did for wither respectively that Nero does not remove the lacks and bugs existing in their SW. Nobody should tell me that the problems you have are not caused by lacks and/or bugs. Or has somebody an explaination for that number of updates which were meanwhile necessary for Nero 11 since it was released.

In retrospect I can see almost as providence, that I never have installed Nero 11. Nero 10 in its last version is a good SW and is completely running to my satisfaction. I have seen nothing in Nero 11 what I would need, the least KM. And so as the story now runs that will probably be the last version of a Nero software I have used. Therefore from now on I no longer deliver support for KM and Nero 11 problems.

Regards

Hans-Gerhard

This post has been edited by hg-dude: Apr 14 2012, 01:58 PM

[wither]

Ploughman- I've had plenty of problems with Nero and have mentioned them several times in the forum. In general, I try to follow the same advice I receive and give in the forum. If that doesn't work, I turn to tech support. Sometimes they can lead me to a fix, other times they turn it over to the developers. Sometimes I take the bull by the horns and figure it out myself. Like everyone else, I'm not always happy with some of the responses I get but, then, I'll go back and let them know what didn't work and ask for more help. Good people. It's a small group and I'll bet they get a ton of e-mails every day. I don't envy them.

Come on hg-dude, you can't stay away from the forum and I'll bet you'll pony up for v12 (it's supposed to support 3D). I've also mentioned on several occasions that I have v10 and v11 running together without problems on my Win 7 machine and I have v9 and v11 running together without problems on my Vista machine. The only time I have problems with v10 and v11 together is on my Vista machine. Like so many problems we see in the forum, it's system dependent. I'm not excusing the quirky installation and uninstall procedures for v10 and v11. They are definitely not typical of most software and really need improvement.

[hg-dude]

Hi wither,

I do not intend fully to withdraw me from the forum. Still, I like as you, the joy at my work and the many positive reactions of grateful users. Only for Nero 11 and KM I can and I will not continue in support. To offer serious support, I would have to have installed Nero 11 on one of my two systems (Vista and Windows7). As mentioned above this is not eligible for me since I have no practical use for it. My needs are fully covered by Nero 10.

KM is something like a "red rag" for me since it has been released. Alone the fact for me that there is no way suppressing installation from the beginning by deselecting (you can call it forcing to install), is an indication that Nero has it built-in capabilities and with them performing processes over which I have no control. There is e.g. the scanning during start of KM. There are folders unauthorized scanned, wich do not belong to the KM environment and actual (created/modified) images are displayed. Ok, the display of images (this nonsensical slideshow) should no longer be in KM under Nero 11. But who says me that the scanning in the usual way not yet hidden in the background is taking place. The role of the media browser is completely, let's say, mysterious. So in any case, any scanning is illegal, as long as it is done without my consent! About the uselessness of the library system has been discussed already elsewhere. Since you can create your own library system corresponding to your individual needs in Windows 7 now this of KM is an obsolete feature. I will therefore shortly publish a blog about the development of individual library structures, based on an example oriented at the requirements from a media environment.

Whether I "pony up" (whatever this means) once when Nero 12 is available, will show up. If it continue with KM (and its "spy functionality") in any way, thats no option but a killer criterion in any case. They can offer KM as an Option as independent environment running side-by-side with other Nero applications. But a full intgration in the platform like now I will never accept due to the reasons I mentioned above. I hope I am clear now in this point.

To support 3D in NV (from where do you know that?) would surprise me. Sony as market leader with equipment in this area offer their own software for the processing of videos created with their equipment. And here, as the past has shown, there were difficulties with Sony source material because the used codecs are not compatible with those of NV. And this will happen also in 3D, because Nero, as known from other cases, wether will or can buy licenses for this codecs nor Sony will adapt general standards for these codecs.

And what else can offer a version 12 ? Of course, there's still a great potential existing. I am thinking less of functional extensions but e.g. performance improvements in the Renderring would be urgently needed. But this would require a completely redesign of the concept because under the current concept (realtime renderring) I can not imagine that there is something to improve.
Another issue would be the improvement of ergonomics in the workflow. Here too, I see only possibilities in a new concept. The now current concept with entries via "Welcome" screen resp. KM-Start I find completely counterproductive compared to the earlier StartSmart.
Another important point would be more transparency in the protection detecting process, i.e. clear msg's in the case of protection violation as I have demanded for several times in the past.

But whether these requirements are met ever, wholly or partly, is written in the stars. Due to the current situation with Nero 11, I have little hope.

So let's wait. May be Nero 12 is surprising us. Let us see, whether in a positive or negative sense.

Regards and a pleasant weekend to all

Hans-Gerhard

[wither]

"Pony up" means to pay for.

When KM first came out, it was scanning the whole hard drive and displaying anything it found in the slide show of the opening screen. We objected to that and they changed it almost immediately to only display media from folders that are in the library. I don't know the purpose of the slide show. It may be intended to be something for people to look at while KM is loading, similar to the balloons for the other apps.

I believe it was Jens-f (Nero employee) who mentioned 3D in another thread. Whoever it was said they had seen some of it at work.

One of the disliked things indicated in a review of v11 Platinum by the folks at Maximum PC Minimum BS is the confusing interface, particularly in Nero Video. I didn't know if the folks at Nero had seen that review so I mentioned it to one of the managers at Nero via e-mail. We'll have to wait and see what happens.

I don't have a real problem with the Welcome Application other than the fact that it is installed in such a way that it doesn't appear on the desktop. I wonder how many people using v11 aren't aware that it exists.

[hg-dude]

When KM first came out, it was scanning the whole hard drive and displaying anything it found in the slide show of the opening screen. We objected to that and they changed it almost immediately to only display media from folders that are in the library. I don't know the purpose of the slide show. It may be intended to be something for people to look at while KM is loading, similar to the balloons for the other apps.

I have the last update of Nero 10 installed and there the scan goes over all my folders on the internal drives (it seems in a random processing) as I see from the displayed pictures. The folders of the KM library do not contain own pictures. So there were no changes in Nero 10. May be they were at the beginning of Version 11.

This post has been edited by hg-dude: Apr 14 2012, 07:41 PM

[wither]

That's a possibility but I'll have to check v10 on my other system. Since KM is essentially a standalone program, I'll be surprised if it doesn't work the way I described. I'll let you know later.

Edit: Okay, I booted my machine which has both v10 and v11 installed. When I opened KM with v10 StartSmart, the slide show showed media from my D: drive where I keep most of my media. The D: drive was in the library. I removed the D: drive from the Library, closed KM and StartSmart. When I reopened KM with v10, the slide show did not show any media from my D: drive. I then opened KM from the v11 Welcome Application and, it too, did not show any slides from my D: drive because the D: drive wasn't in the Library. That reinforces what i've said about KM being a standalone program and what I said about KM being modified by an update to not include things that are not in the Library.