Nero Scout: Huge memory hog

[Jo1971]

Hi,

I noticed that some Nero processes on my machine consume lots of memory.

PS C:\> ps | ? {$_.company -match "nero"} | select id, name, ws, vm, privatememorysize | ft -auto

Id Name WS VM PrivateMemorySize
-- ---- -- -- -----------------
2804 NMBgMonitor 380944384 436137984 378208256
1772 NMIndexingService 11210752 59944960 6934528
3944 NMIndexStoreSvr 16900096 75239424 11788288
7140 NMIndexStoreSvr 13537280 66277376 8364032


PS C:\> ps | ? {$_.company -match "nero"} | measure-object -sum -property ws


Count : 4
Average :
Sum : 422592512
Maximum :
Minimum :
Property : WS


The processes are apparently not documented in the Nero documentation but this post [1] indicates that the processes are part of Nero Scout. Since I don't need Nero Scout anyway, I wanted to check if Nero Scout is enabled. But when I try to start Nero Scout from the start menu, no GUI appears but the process shows up in the process list.

PS C:\> ps nero*

Handles NPM(K) PM(K) WS(K) VM(M) CPU(s) Id ProcessName
------- ------ ----- ----- ----- ------ -- -----------
86 4 6492 12184 58 0,17 6688 NeroScoutOptions

Any ideas?

OS: Windows Vista Enterprise
Nero 7.11.10.0

Joachim

[1] http://wamshane.my.nero.com/blog/7202068

[TheVoo]

Hi Joachim,

the "correct" solution is what you actually tried: Opening the Nero Scout Options window and then disabling it. (Although this will only take effect after a reboot, but Scout does not tell so...) (That window can be found via Start->Nero8->Nero Toolkit->Nero Scout).

But as you said, this window does not open for you - which is strange in itself.

Anyways, there is another way (Windows XP, I don't know about Vista): Use Start->Run... - then in the input box type "msconfig". This will open a Windows dialogue that allows you to configure which services Windows should start upon booting. On the "Startup" and "Services" tabs disable the "NM..." entries, then click OK. You will need to reboot to activate those changes. After the reboot you will notice the NM... processes were not started, thus no memory will be used.

Best,
Voo

[Jo1971]

Hi Voo,

thanks for your answer. After rebooting the machine the Nero Scout GUI actually showed up and I could disable it. Since then the related processes also do not appear anymore.

Danke & Gruß
Joachim

[justinhussey91]

Use Start->Run... - then in the input box type "msconfig". This will open a Windows dialogue that allows you to configure which services Windows should start upon booting. On the "Startup" and "Services" tabs disable the "NM..." entries, then click OK. You will need to reboot to activate those changes. After the reboot you will notice the NM... processes were not started, thus no memory will be used.

[wither]

Just wondered why you posted the same thing that TheVoo said earlier.