What is the "setupx" file ?

[EnriqueDo]

I've been trying to reinstall Nero 9 for so many time, but after extract, there will be a board like this

This post has been edited by EnriqueDo: Jun 12 2012, 05:58 AM

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[jens-f]

What Windows Version do you have? What Nero Version do you want to install exactly?
Background: Not all Nero 9 Version are compatible with windows 7.

[wither]

Did you turn off anti-virus and all it's security features before trying the install.

If you're running Vista or Win 7, try right clicking on the installation .exe file and selecting "Run as Administrator".

As Jens-f alluded to, you must have 9.4.26 or later to be fully Win 7 compatible. However, that shouldn't have any influence on the installation. What it means is that, if you have a purchased v9 serial number, you should download v9.4.44.0b and install it using that serial number instead of installing from a disc.

[BakerSmurfRX]

Hi EnriqueDo,

Nero supports Windows 7 as of version 9.4.26.0. You can download the latest Nero 9 version from our website: http://www.nero.com/eng/downloads-nero9-update.php

Also you can contact TechSupport directly by sending an email to techsupport@nero.com .
Alternatively, you can also get in touch via the chat line first.
http://www.nero.com/eng/support-contact.html

Best regards,
BakerSmurfRX

[wither]

With all due respect, your response pretty much reiterates what I said. If you want to do that, that's fine.

[againploughman]

jens-f

Personally I do not see why the version of Windows should effect the installation of a Nero Application Suite. This would only come into question when the Suite is running.

I believe they quoted that it was Nero 9 version, but no mention of the actual release has been quoted. I would assume that it may have been an old release, at least by the reference of the installation folder.

What does interest me is the FOLDER in which the 'setupx' files resides, ( NERO10XXXXX), plus the fact that the extraction process queries the address entered. At this point I would not have thought that the USER would have been involved in entering the location of the file.

According to the image this message appears at some point round about 93% of the extraction routine.

wither

I continually note that you advise to turn of ALL VIRUS programs and their options. If the installation program is downloaded I feel that this is not advisable. I do not know what speed your INTERNET service is running but to have a PC OPEN while downloading takes place, in my case something like 15 Min's plus the approximate 40 min for the extraction/installation. I ask myself what is the point of have a VIRUS PROTECTIONS routine installed

I appreciate that in some cases the function of the suite may be effected by a VIRUS PROTECTIONS routine and that it should be considered as a TEMPORARY bases.

With respect to your comment regarding the SMURFS, how are they going to feel their feet. But as I have said previously how can USERS take them seriously when all they seem to do is reiterates, what is the already recommended response if USERS can not supply assistance

EnriqueDo

I have just downloaded and installed the current Nero 9 update and tried to follow the installation display. While this was in the process at no time did 'Setupx' appear in a Search nor did a FOLDER NERO10xxx appear. But then it may be a HIDDEN folder. I was wondering if you have a USERS ID when using your PC, the reason being that reference to ADMIN would imply that you are the administrator, the only USER

This post has been edited by againploughman: Jun 14 2012, 06:09 AM

[jens-f]

jens-f

Personally I do not see why the version of Windows should effect the installation of a Nero Application Suite. This would only come into question when the Suite is running.

Of cause it does - just look at "user account control".
With older windows versions, the installer automatically had the right to install data to e.g. programm files and register com libraries.
With windows vista, microsoft introduced the user account control, the prohibits programs (altought started from an administrator account) to store files to programm files, modify com registration an so on.

This is only one point - there are many, many differences between windows xp, vista and 7 - the installer must be able to handle this.

And in special your message sounds like this kind of a problem (nero tries to write the files, but windows does not allow this).

[wither]

againploughman- I only recommend disabling anti-virus during the installation, not the download. I like your comment about the Smurf's feet. :D

[againploughman]

Of cause it does - just look at "user account control".
With older windows versions, the installer automatically had the right to install data to e.g. programm files and register com libraries.
With windows vista, microsoft introduced the user account control, the prohibits programs (altought started from an administrator account) to store files to programm files, modify com registration an so on.

This is only one point - there are many, many differences between windows xp, vista and 7 - the installer must be able to handle this.

And in special your message sounds like this kind of a problem (nero tries to write the files, but windows does not allow this).

jens-f

I do not know whether your input is as a USER or a Nero employee. But as a lay USER I find that your comment regarding Windows OS rather confusing. If your installer detects which OS is being used, why is that the attempted installation has proceeded to 93% before flagging a problem.

Although I am not running All quoted versions of WINDOWS, I am unable to reply to your 'PROFESSIONAL' comments regarding the functionality of Windows OS. But I am sure that there are many other USERS who are using Nero 9 in conjunctions with WINDOWS 7/Vista and do not have problems either with installation or the execution of the Application.

In retrospect my observation is the storage folder for the 'SETUPX' file is referenced as being Nero10xxx, this I find a bit curious seeing that checking my current PC with Nero 11, the storage folder has a reference of Nero2012...., thus I would have considered a recent download of Nero 9 update to follow a similar processes. Unfortunately recent download Nero 9 does not appear to have produced any TEMP folder for the installation process.

[jens-f]

jens-f

I do not know whether your input is as a USER or a Nero employee. But as a lay USER I find that your comment regarding Windows OS rather confusing. If your installer detects which OS is being used, why is that the attempted installation has proceeded to 93% before flagging a problem.

Do you have a time-machine?
The first versions of nero 9 was made BEFORE Windows 7 came out... So, the installers could not know about special thinks from windows 7.
Of cause we always try to make the installers so that they work also with future windows versions (thats also the reason, why this older installer does not block windows 7). E.g. of cause the installer are also tested with per-versions.

For example, I remember that some of the nero 9 installer was tested (and working) with the windows 7 beta that was available on the time, this installers was released - but then, microsoft has changed something in the final version of windows 7 and suddendly the installer does not work any longer.

My assumption is, that this version is one of this old version made before windows 7 - and so, some part of the installation failed.

Although I am not running All quoted versions of WINDOWS, I am unable to reply to your 'PROFESSIONAL' comments regarding the functionality of Windows OS. But I am sure that there are many other USERS who are using Nero 9 in conjunctions with WINDOWS 7/Vista and do not have problems either with installation or the execution of the Application.

Sorry, but i don't understand your comment - as nero has released a new nero 9 version as soon as windows 7 was available, of cause most users does not have any problems.
Again: Only, if you execute an OLD Nero 9 Installer (before 9.4.26) - e.g. from a CD - there MIGHT be problems.

This post has been edited by jens-f: Jun 14 2012, 10:48 PM

[ArmandLiberi]

Nero's advice (faq) about disabling anti-virus while trying to download (my red):

"I´m having problems downloading from your website.

In some cases our servers could be down, or we may have an unusual amount of traffic on our website at the time you have attempted a download. In these instances, all you need to do is try again at a later time that same day. If it's over the weekend and the server is down, wait till the following Monday and we will have the problem resolved. We do provide up to 6 servers to download from. It's unlikely all 6 are down at the same time.
In most cases, the problem is not at our end of the connection. To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads.
- Contact your Internet Service Provider.
- Try downloading from another computer.
- Any kind of popup blocker could also cause problems. Please disable them while you download. "

There's no EULA in existence that would protect them from this inane advice!





This post has been edited by ArmandLiberi: Jun 15 2012, 01:48 AM

[wither]

I don't know why you would think that disabling anti-virus during a download is inane, if one is experiencing a problem. The anti-virus part of these programs probably doesn't affect the download at all unless it contains a virus. All these anti-virus programs have been beefed up to protect us from all kinds of things unrelated to viruses. Some of them have firewalls and there are cases where these have blocked downloads. It's not unlike the UAC in Windows, Windows Defender, Windows Firewall, etc.

[ArmandLiberi]

I am confused now!

againploughman to wither:

"I continually note that you advise to turn of ALL VIRUS programs and their options. If the installation program is downloaded I feel that this is not advisable. I do not know what speed your INTERNET service is running but to have a PC OPEN while downloading takes place, in my case something like 15 Min's plus the approximate 40 min for the extraction/installation. I ask myself what is the point of have a VIRUS PROTECTIONS routine installed

I appreciate that in some cases the function of the suite may be effected by a VIRUS PROTECTIONS routine and that it should be considered as a TEMPORARY bases."


wither to againploughman:

"I only recommend disabling anti-virus during the installation, not the download."

wither:

I was actually responding to what againploughman said and find it not a little surprising to see you defending the turning off of ant-virus software during downloads. What's up with that?

In any case, the Nero Control Console doesn't offer an option to separate the downloading and the installation that I am aware of. If turning off anti-virus is required for installation, I would think there would be an alternate process allowing the user to:

1. Download the install files to disk

2. Disconnect from the internet

3. Disable anti-virus software

4. Install the program

5. Re-enable the anti-virus software

6. Reconnect to the internet

I was under the impression that you were advocating that sort of process. If not, sorry!

P.S. I helped a friend restore his brand new computer's operation after it was disabled within ten seconds of its initial connection to the internet. So, I would argue against even "temporary" disabling.

[againploughman]

Do you have a time-machine?
The first versions of nero 9 was made BEFORE Windows 7 came out... So, the installers could not know about special thinks from windows 7.
Of cause we always try to make the installers so that they work also with future windows versions (thats also the reason, why this older installer does not block windows 7). E.g. of cause the installer are also tested with per-versions.

For example, I remember that some of the nero 9 installer was tested (and working) with the windows 7 beta that was available on the time, this installers was released - but then, microsoft has changed something in the final version of windows 7 and suddendly the installer does not work any longer.

My assumption is, that this version is one of this old version made before windows 7 - and so, some part of the installation failed.



Sorry, but i don't understand your comment - as nero has released a new nero 9 version as soon as windows 7 was available, of cause most users does not have any problems.
Again: Only, if you execute an OLD Nero 9 Installer (before 9.4.26) - e.g. from a CD - there MIGHT be problems.

So what you are saying in your reply is that Nero tries to pre-empt the release of an OS and subsequently introduces a problem.

Anyway I still do not see why EnriqueDo procedure allows the process to get to 93 % before flagging a problem. Also there was no comment about the origin of the installation routine. It is obvious that you have assumed that it was from an old installer and my assumption being that it was from Nero latest version of Nero 9, which I have stated should not be affected by the OS as it is supposedly compatible across the 3 current versions of Windows.

It is obvious to me that you are throwing up a smoke screen and not addressing the problem of why the process is aborted at 93%.

This post has been edited by againploughman: Jun 15 2012, 07:07 AM

[againploughman]

ArmandLiberi

If the following I´m having problems downloading from your website. is a link, then you have a problem.

If you do not know what 'VIRUS PROTECTION' is for is there any point in pursuing this communication.

To a certain point I accept wither comment, albeit I do not fully agree with it, as it is possible that a VIRUS can still be involved during the installation process.

This post has been edited by againploughman: Jun 15 2012, 07:18 AM

[ArmandLiberi]

againploughman:

Sorry for the confusion. The "link" that you questioned is simply an underlined entry in a FAQ at the following Nero page:

http://www.nero.com/enu/support.html#step:...s:329;request:1.

I'm not sure what I said that prompted this: "If you do not know what 'VIRUS PROTECTION' is for is there any point in pursuing this communication." If you are referring to my process where the protection is disabled before the install step, I probably should have added a step to check the downloaded file for viruses first. In any case, I just do not disable mine anytime.

When you say, "To a certain point I accept wither comment, albeit I do not fully agree with it, as it is possible that a VIRUS can still be involved during the installation process," I'm not sure exactly which statement you are referring to. If you are saying that disabling your anti-virus software temporarily is fine, then I disagree; if you think he's wrong about disabling it during installation, I would simply refer you back to my previous suggested process with today's "improvement." In any case, I am not interested in bickering about it; I am interested in Nero's inane advice repeated here in blue with some embedded comments in red:

"In most cases, the problem is not at our end of the connection. [Really?] To resolve issues at your end, you should do the following:
- Disable any anti-virus program, Norton Protection or similar programs.
- If you are at work, you may need to approach your IT administrator, as you may have a firewall preventing such downloads. [ I,m going to have to guess that this would have been taken care of by an error dialog telling the user that they do not have the required privileges and should see their system adminitrator.]
- Contact your Internet Service Provider. [ How about simply verifying that you can download from other sites? ]
- Try downloading from another computer. [ Just in case you have one! In any case, this is inconclusive. In a little episode involving Kwik Media, I did try to replicate a problem I was having on several computers other than my own. Like my computer, 2 of them were running XP Pro, SP3; the third was running XP Home Edition. I downloaded the free version of KwikMedia on all three. Summary: The problem was non-existent on one Pro, identical on the other. I never got a chance to run KwikMedia on the Home Edition since the installation process pretty much made the computer useless. It took hours to restore it and I didn't try again since it didn't belong to me. The bottom line here is that the problem was never acknowledged by Nero but does not exist in the latest update! And, furthermore, since there are not release notes, I'm not sure why it works now - it could just be another fluke.]
- Any kind of popup blocker could also cause problems. Please disable them while you download. " [ I have my pop-up blocker enabled. It simply intervenes in my downloads and asks if it's OK to proceed.]
[/color]

[color="#000000"]I should also mention that my initial post here probably should have been addressed to you and should have indicated that my intent was simply to point out that Nero probably deserves your comments to wither more than he does.

I conclude now by saying that I have never found it necessary to disable my anti-virus protection to install any program prior to Nero and have no intention of doing it for them (except, perhaps, using the procedure I outlined, which would require separating the downlaod and install steps).

[wither]

Armandliberi- I basically said it isn't inane to disable anti-virus during a download "if one is experiencing a problem". On the other hand, I never thought about turning it off during a check for updates, as you pointed out. For the most part, whether or not to disable anti-virus depends on which software one is using and whether there is a problem. It's just common sense. I've not had a problem with MSE nor Norton. However, if you went through the many threads I have, you would find that Kaspersky and a few others can be a real bear during installation. We can beat this one to death (maybe we have).

[ArmandLiberi]

wither:

I am not familiar with the various virus packages out there. I have read that some mistakenly identify harmless files as threats. It seems to me that the proper response to this is to purchase a reliable anti-virus package. Again, IMHO, disabling an anti-virus package while online, even "temporarily," is just not a good idea under any circumstances. To each his own. Over and out.

[againploughman]

ArmandLiberi & wither

Hoping that VIRUS PROTECTION is DEAD & BURIED.

I note that EnriqueDo has not given up on this THREAD. Personally I would have considering all this discussion, has not resolved the situation. What with the different OS's and Installer and then the Vitus Protection, the later not really having anything to do with the original input.