Muliple copies of photos on Kwit

[wither]

I'm guessing they asked for the Nerosupport.cab file. If you go here- http://www.nero.com/enu/support.html#step:...quest:438%2C439 you can download the "get support files" utility. You should be able to download and run it.

However, you don't need that to try what I suggested.

[theaceman]

wither Yes the camera does - click on the camera the one selected goes to 'my pictures' I am most unhappy with tech support - just on midnight Wed and still heard nothing after sending off all the requested photo of my hard drive and yes desktop. Better I stick with Picasa3. I had shingles over the worry of it all. I can produce a doc cert' if wanted.

I will let you know how it all pans out - I have most of the sources of my photos, Nero will not reconize them. Loaded the wanted one into files and saved them to a external drive.

Cheers db Sydney

[wither]

I take it you saved the wanted ones using the camera to generate the files.

From all our discussion, I didn't think you had any of the original source files.

As I surmised before, I think the only way you will be able to get KM to function properly is to uninstall and reinstall it. However, we need to let tech support to weigh it on it.

Sorry about the shingles. I guess you've had them before and you're worry caused them to recur.

[theaceman]

Yes hopefully I can get some help from the 'posters' here on the forum. I have a big problem not even the 'tech'' seemingly cannot fix. I see wither is here and I for one support her/him fully. I updated to Nero 11 Platinum on August 9th 2012. Evidently the photos were brought into Nero automatically plus I transferred a lot from 'my pictures' and also Pisaca3 where I was editing a lot of photos maybe at the most 900 and on the spur of the moment reasoned I will give Nero11 a go. Now what I transferred and also Nero auto feature which seemingly happened - the photos in Nero now number over 10,000 pictures/photos.

As mentioned 'wither' advised medifferent ways to delete the unwanted mutiple pic'. We tried a few different ideas to get the photos out of Nero. Now a lot of my photos were edited in Picasa and they are also now in Nero. I contact the tech about the issue. They have done nothing to help. They asked for a copy of my desktop and hardrive and my problem - sent all that in and no-one got back to me. The last contact I have copied for you all online here to read -

Believe me not so my Nero Kwik has over 10,000 photos which I cannot delete out of the program. Been saying for 9^th August for no support – asked for copies of my hard drive and desktop and the problem I am experiencing and no word back from the people WHY?

I am back here as I know wither will do her/his best for the old theaceman

wither post below and good sound advice yes need your advie to uninstall and reinstall Nero 11. that mob of tech' done nothing to help me. BELONG TO THE DUMMER FAMILY Your my person for help. 10/10 for wither.

As I surmised before, I think the only way you will be able to get KM to function properly is to uninstall and reinstall it. However, we need to let tech support to weigh it on it.

Sorry about the shingles. I guess you've had them before and you're worry caused them to recur.

Yes this is the 3rd time I have had shingles - yesterday the doctor put me on Cephalexin Tabs 4 a day for infection and also Endone for pain. There is a vaccination available now; but I cannot qualify as I have leukemia. Yes now I want to get this fixed up as I feel I am going to 'fall of the perch' If Nero tech' have their way perhaps I might. Sorry about the little snig. Are you in the States wither. cheers db theaceman



I tried copying some of the nothing responses from the tech' but you cannot do that - not even say

Only for wither I would have gone and fought for a refund Best wishes to all db theaceman

[theaceman]

wither sorry about the last post/big fonts. I had to delete some of the post and re-enter what was left, in a new post. Tried to enter part of a tech reply anyhow I have written it again down below.

One cannot copy anything out of a tech response - one of the Tech of Nero wrote - 'Nero Kwik Media does not save or copy and files in the library' If so how/who copied and saved 10,000 photos into my program Nero 11 Platinum. I copied Files directory across to Nero. The tech's have done nothing to help me in any way. They should be there to help and get the photos out of where are fixed by the automatic tool and also what I transferred over in files. Not through the library. Now it looks like I have to take your advice and uninstall and reinstall.

Also there are nearly 10,000 songs in Nero 11 and I have transferred none. I long time ago put nearly 2,000 songs on my iPhone4 - so again the songs have mutiplied in Nero 11. I have never used any of the songs - played any of the songs so how come they are there. I am prepared to let a tech go into my Nero 11 and I will supply the password. I have rang a tech just now here in Sydney and he wants to be paid $A75 to come to my address - I reason it is the problem of Nero and if it cannot function. I will get advice of 'Consumer Affairs' how to handle my problem over paying good money for a program that so far don't work.

Do nothing untill I get a reply here wither. Your the best by a mile. Support from the Nero tech is non-existing. Read this on the internet Nero ls let down by there so called support.

To U wither best wishes -

db theaceman

[theaceman]

Yes I transferred full files from Picasa to Nero 11 and I cannot delete them. The source files are now in Nero. I want to delete the files out but now frozen where I transferred them to.

[/size]

All I want is some advice. The library of photos cannot be deleted.

[/color]

[color="red"]

Kwik Media does not save or copy anyfiles in the library



Believe me not so my Nero Kwik has over 10,000 photos which I cannot delete out of the program. Been saying for 9^th August for no support – asked for copies of my hard drive and desktop and the problem I am experiencing and no word bask from the people WHY?

-----Original Message-----

From: techsupport@nero.com [mailto:techsupport@nero.com]

Sent: Friday, 31 August 2012 4:44 PM

Subject: Re: Nero Support Nero ID [5669145008] Nero ID [3101324002]



Dear Mr. Bloyd,



thank you for your e-mail.



Please excuse the delay in our reply.



Unfortunately I have to say that i do not understand what exactly you are talking about. What do you mean with you have moved your pictures to Nero Kwik Media? What exactly do you like to delete in Kwik Media? Why can you not access your files anymore through Picasa?



Do you maybe mean the file association which you use to open the files directly with a doubleclick?



Nero Kwik Media does not save or copy anyfiles in the library. Nero Kwik Media searches the folders you have added to the library and just shows those files in Kwik Media. The files you see in Kwik Media are all the original files on your system and they are all saved on the same place as they were before you installed Nero.



Should you have any further queries, please do not hesitate to contact us again.



Best Regards



Dirk Tillinger

Nero Support





Nero Development and Services GmbH

Im Stoeckmaedle 18

76307 Karlsbad

Germany

Fax : +49 (0)7248 928 499

http://www.nero.com



[size="2"]NERO – SIMPLY ENJOY™

This post has been edited by theaceman: Sep 4 2012, 09:31 PM

[theaceman]

There we go worked out how to put the tech Dirk one and only response to me - one of my daughters brought over a leg of lamb for dinner/evening meal and she said 'Dad you should have known better' Anyhow giving it a go what ever your advice maybe be.

Your No1 believe my friend

db

[wither]

Before I forget, if that's your e-mail address in your last post, please delete it.

Dirk has had the same reaction as I did when you first posted. As he said, KM doesn't save or copy any files. When you add a folder to the KM library, it just references the folder. It's not any different than most other software like Word or Excel when you select Open. KM is special in that it displays the contents of each folder you specify which is convenient for those who do video and photo work. That's the same behavior of any other media software like Windows Photo Gallery, Windows Media Player, Adobe or ACDSee. As I've mentioned before, I think they are embedded because you removed the source files from your system so that KM has the references and thumbnails but can't access the original files anymore.

The possible reason that all your media is constantly being added to KM is because, when you start up KM, the opening screen has a button labeled "Add automatically" and you may have pressed that the first time your started KM. That will cause KM to search your entire hard drive for media files and add them to the library. When KM first came out, it was set to automatically search a persons entire system for media files and add them to the library. A lot of us objected to that behavior. That's why you have the option to "add automatically" and "add manually".

The way to stop what's happening is to go into the library and remove all folder or drives that you don't want scanned. Just click on a folder or drive and then click on the red X next to it. In addition, uncheck all the boxes for Other Libraries, if that is shown.

My biggest concern has been to find ways to save the files that you want. Based on what you've said, the method I provided in regards to using the camera works. If you have saved all the files you want, now you can either try mending the KM library, as I discussed, or uninstall KM. You can also try to explain the situation more clearly to Dirk if you wish before doing any of this.

[theaceman]

Thanks wither that is all I need is some contact/answers and your always been here for advice. Everything you wrote in your last post makes sense. There is no rush as it's close to one month now - no working Nero. You give me hope and yes given time it will be OK. Like going into a fight, one is uptight for awhile until the bell rings and the bout is underway. This has become a challange to me.

Yes I honestly reasoned it could have something to do with AUTOMATIC button which I maybe had turned on not knowing what it all meant. Thanks for your explanation. The email address how do I delete it, as there is no review button or edit button that I can find for that post? Went to bed at 12.15am and back up at 5am. What's on your mind aceman? Nero11 of course and to see what wither had to say.

Yes a slow process using the camera, snap a shot and save it where it goes to Microsoft My Pictures. Saved a few of my edited photos the way as you advised. First action will be to turn of auto and click manually -

The way to stop what's happening is to go into the library and remove all folder or drives that you don't want scanned. Just click on a folder or drive and then click on the red X next to it. In addition, uncheck all the boxes for Other Libraries, if that is shown. wither wrote this

Finding out how to open the library is a newie. Be in contact wither and thanks U -

theace -

[wither]

To get to the Library, just click on Options.

To edit a post you made, just scroll to it and, on the bottom right, select Edit, Quick Edit. Then you can edit your post and then click on Complete Edit.

For sure, save all the photos you want before doing anything drastic like uninstalling/reinstalling Nero.

[theaceman]

[b]OK I am back and there is not much to report - now a bigger problem - as I cannot log into Kwik /Media; seemingley Dirk or someone above hiim has parcel me right up, I cannot log onto Kwik/Media Console. It has been locked the same as my photos

Kwik/Media is back and I can log in - so that accounts why this post has been edited. What is expected of me now Florance - Tina and Dirk tell me how to delete the photos collected the Nero11 automatic tool. I deleted most of the photos now in Picasa3 left a few as I don't want to delete 'old family photo' cannot be replaced.

I will have to go arouind the US for help and see what the Germans can do. Been a nightmare most of photos in Nero Timeline. This week-end is fully booked out with Boxing; but I will back on to all this madness Monday. Forence wanted - I did as asked - Tina wanted me to repeat what was ordered by Florance - again I did as asked. To both of these woman they never got back to me. And now the iceing on the Nero Cake - Dirk takes over and orders a repeat of what Florance and Tina ordered. Why didn't Florance get back to me if something was astray. Why didn't Tina come back and comment on what I sent in. No comments from Florance either. Now Dirk is handling my probleam and I refuse point blank not a repeat of what I sent off to Florance the Nero Tech' plus the same happening with Tina the tech' the plot broadens with the entry of Dirk. Mr Dirk wants a repeat also.

I thought out what is now required 1st a response from Florance 2nd a response/answer from Tina. The first tech Florance I would have thought would handle my complaint. I challange Florance to produce and tell me what tool is needed to clean out my timelime - surely it's not much to ask from a qualified Tech. So contact me please Florance and let's discuss what I sent onto you - not pass the buck to Tina and Dirk. Pity you guys haven't an office in Sydney.

Pity wither is not handlinug my problem as I know for sure with time, I would have a postive answer to what to do. Well done wither you done your best and I thank you personally for your effort -

db theaceman

This post has been edited by theaceman: Sep 7 2012, 03:35 PM

[theaceman]

It's 12.39am here in Sydney - well past my bedtime. Just getting over Shingles over Nero. Tell you all my Loving Mother never reared a squib. Best wishes to wither lucky Nero have such a concering person.

db theaceman

This post has been edited by theaceman: Sep 7 2012, 03:43 PM

[wither]

I don't know what the girls have told you. If Dirk has taken over, just work with him. He's very experienced.

If you just save the files you want using NV, then the next step is to uninstall Nero. I don't know where you are in regards to saving files. I have no idea what you're doing in Picasa.

I don't understand your comment about the Timeline. That's not a Kwik media issue.

[theaceman]

Been busy at the boxing and just arrived now 12.50. A quick answer What am I doing in Picasa deleting the remaining files there and saving them first onto an external 2L drive. Kwik has a timeline and from there one chooses the photo for sideshow and such - the only thing you cannot do is delete them. There's no photo in My Pictures and most gone out of Picasa but I have to check how many left in timeline.

I wrote my problem on Facebook but it was a waste of time, as Nero 'whoever' deleted what I had to say - might just put it all together my problems with Nero and enter a statement on Facebook. Be on my page where no-one can delete what I have to say. Already I have two phones today from people I know, about Nero of sincerity in helping an old codger of 78 leaves much to be desired. Yer I am old but still have my wits about me and a 100% up top. Midday today there I am attending a large dinner meal and some important people will be in attendance and I will seek their advice.

Nero 11 Platinum will be left as it is and as I said will get a tech' here in Sydney eventually to test how come Nero one cannot move or delete unwanted photos out of Nero timeline. I need the Nero help, but for me the project of putting all my family photos dating back to the late 1800 will be put on hold. Now it looks like it wont be done for my descendants. So thank you Nero. Certainly turned my world about. Just recovering from shingles through the stress of it all.

Anyhow I am off to the Marconi Club for the meal for the boxing Officials.

Got to my best to get Nero off my mind. Has made me sick and I can get a doc cert' for that matter -

Anyhow I ma off

db theaceman or was till this happen -














.

This post has been edited by theaceman: Sep 9 2012, 11:44 AM

[wither]

I think I've adequately explained why you can't delete the files from Kwik Media. The same thing would happen if you placed an OLE object in Word or any other program and then deleted the original files from the specified path.

If the originals won't be available for your descendants, it's because you haven't followed my advice. This is not a condescending comment. If you can save the files you want from Nero Video using the camera, then the originals should be saved for your descendants. There's no short way to do this. It just requires a lot of patience on your part.

You need to work with Dirk on this issue if you don't want to use Nero Video to save the files you want. Note that Dirk's native language is not English. As a result, you have to bear with him. I demand the same thing when I'm working in the German forum since my native language is not German and I've forgotten the vocabulary I learned in my German classes 45 years ago.

[theaceman]

Yes for those interested Dirk never got back to me nor any other Tech. They have been handling the problem since last Thursday 6th Sept.

My brother-in-law passed on yesterday aged 56 and I haven't had time to write to Asknet who handles the 'takings' evidently. Been given certain advice and if it is still ongoing I have a reporter interested in doing something for me. I will have to go to Melbourne for the buriel. As of now a date hasn't been made. Special people these German Tech' and I have to wait for a response as 'they are working on it' All things take time. So be patient Desmond.

Been no contact from anyone at Nero so as soon as this problem is fixed. I will have to work other tatics. Yes I have a lot of rubbish also collected by Nero timeline and impossible to delete. Picasa3 one can delete whether the source file is there or right click on any photo/pic anywhere and copied it to 'My Pictures' and then transferr them to Nero11 and there the photos copied without having a source, REMAIN. In Picasa3 one can delete 'whatever' one wants to. So if Nero don't come up with an answer soon - I am left with no other alternative but to expose this failing of the Nero 11 Program. I don't intend letting them rip me off for the $120 + I paid - I will invest more money to pull the blind up, on how I have been treated. All publicity is normally good; but this case wont help Nero11 - might invest in Nero 12. Didn't take Nero long to update from Nero 11. Wonder if the same flaw is in Nero 12. Perhaps it is tidied up.

I am starting to get upset and the time in Sydney is 12.17am just gone midnight.

Soon as thing settle down I will start writing letter to Germany and post them registered mail - I will find out where I stand with those certain people.

Off to bed and just trust I can have a snore.

db theaceman

cheers to all - how about some help Nero - put Dirk back in the Chair. He has done nothing so far. BUT~~~~~~~~~

[wither]

If you haven't responded to Dirk, then he doesn't know what you've done. You should be able to go to the chat line with your tech support ID and ask the status (note that the chat line is on GMT Berlin).

Again, I think I've adequately explained why you can't delete the files from KM. You're going to have to uninstall/reinstall Nero to get rid of the problem unless Dirk can tell you where the thumbnails are. I don't have time to go look.

Have you recovered\saved all the pictures you want using Nero Video? I can't tell from what you've written.

[Dione]

Yes hopefully I can get some help from the 'posters' here on the forum. I have a big problem not even the 'tech'' seemingly cannot fix. I see wither is here and I for one support her/him fully. I updated to Nero 11 Platinum on August 9th 2012. Evidently the photos were brought into Nero automatically plus I transferred a lot from 'my pictures' and also Pisaca3 where I was editing a lot of photos maybe at the most 900 and on the spur of the moment reasoned I will give Nero11 a go. Now what I transferred and also Nero auto feature which seemingly happened - the photos in Nero now number over 10,000 pictures/photos.

As mentioned 'wither' advised medifferent ways to delete the unwanted mutiple pic'. We tried a few different ideas to get the photos out of Nero. Now a lot of my photos were edited in Picasa and they are also now in Nero. I contact the tech about the issue. They have done nothing to help. They asked for a copy of my desktop and hardrive and my problem - sent all that in and no-one got back to me. The last contact I have copied for you all online here to read -

Believe me not so my Nero Kwik has over 10,000 photos which I cannot delete out of the program. Been saying for 9^th August for no support – asked for copies of my hard drive and desktop and the problem I am experiencing and no word back from the people WHY?

I am back here as I know wither will do her/his best for the old theaceman

wither post below and good sound advice yes need your advie to uninstall and reinstall Nero 11. that mob of tech' done nothing to help me. BELONG TO THE DUMMER FAMILY Your my person for help. 10/10 for wither.

As I surmised before, I think the only way you will be able to get KM to function properly is to uninstall and reinstall it. However, we need to let tech support to weigh it on it.

Sorry about the shingles. I guess you've had them before and you're worry caused them to recur.

Yes this is the 3rd time I have had shingles - yesterday the doctor put me on Cephalexin Tabs 4 a day for infection and also Endone for pain. There is a vaccination available now; but I cannot qualify as I have leukemia. Yes now I want to get this fixed up as I feel I am going to 'fall of the perch' If Nero tech' have their way perhaps I might. Sorry about the little snig. Are you in the States wither. cheers db theaceman



I tried copying some of the nothing responses from the tech' but you cannot do that - not even say

Only for wither I would have gone and fought for a refund Best wishes to all db theaceman

[Dione]

Does anyone here in this forum know how to "delete" your photos.

I have tried everything and still you cannot delete photos from your Nero account???. Please email me and let me know. Thank you ever so much. Happy Thanksgiving and May God bless you.

Mrs. D.L. WilliamsCrayton

Craytond2000@msn.com

[wither]

I don't think you really want your e-mail address in the forum unless you want a bunch of unwanted spam.

I don't send to e-mail addresses.

Are you talking about deleting photos from Kwik Media?